State: Pennsylvania City: Philadelphia Clear all filters (33 of 4784 reviews match)
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4.6
Details

Update by user Jul 05

Since this initial “surprise”, I have checked other retail big box sellers and the same restrictions appear to be in effect. Accepting this limitation, buyers should be completely informed of this and can plan for the additional cost and do not open any connecting...

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1 comment
Anonymous
#1696321

It's an issue of liability. They have no real Idea of how old hoses and vents are.

If they used the hoses and vents that were in place and a problem with them arose all too many consumers would want to hold them responsible for damages.

By using new components there is no question if a problem comes up. Blame the legal system for their reluctance to use parts they didn't provide.

Review
#1549715 Review #1549715 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
2.7
Details
if i could i would give less then 1 star. They are TERRIBLE!!!!! worst worst worst services ever. Between the incompetence of their customer service, to the totally careless of the store (the Aramingo store in Philadelphia) to end to their delivery service, where they...
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Review
#1546984 Review #1546984 is a subjective opinion of poster.
Cons
  • Poor or nonexistent customer service clerk beyond disrespectful
  • Unbelievably poor service
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Unprofessional Staff
  • Dismissive To Customers
Started our remodel in January, Still not done. I have finished the caulking and the touch up paint where the contractor damaged the kitchen ceiling. When they first came to our house super nice, but once you pay good luck!! They demo our kitchen then came to install...
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Review
#1394487 Review #1394487 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
started process in January - now June - still don't have all materials. No help from store - was hung up on twice
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1 comment
Anonymous
#1696948

Big lack of detail here. What process did you start?

Many people start shopping for and planning a large project months before ordering any materials. When was your order actually placed and what hasn't arrived?

Hate to tell you this but it isn't uncommon to have to re-order a few cabinets due to damage when the cabinets are shipped across the country and handled several times before getting to your home. Your are often better off having a local cabinet shop build and install your kitchen as there is less chance for damage and if it does happen they can quickly repair or replace the cabinet.

Review
#1550043 Review #1550043 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
The original delivery date was 9/30/18. Today is 10/13/18. That's 14 days. I ordered an electric stove to be delivered to one of our tenants. The order number is 356900168. A stove was delivered and it is damaged and it’s the wrong stove and it’s damaged. I was working...
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Review
#1381543 Review #1381543 is a subjective opinion of poster.
Pros
  • Nightmare
Cons
  • Inability to respond
Reason of review
Problem with delivery
Loss
$500
2.3
Details
During this recent summer 2017 I purchased a microwave range online with an in store pick up. When I arrived at Lowes to pick up my items, I was told that my order was canceled, but the money was withdrawn from my account. A week later I ordered floor tile the same...
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2 comments
Anonymous
#1353411

Stop ordering online. Lowe's corporate is deluded into thinking they will someday compete with Amazon but their inventory numbers are too sketchy to ever be a real competitor.

You will never have a faster or more convenient experience by shopping online.

Just go to the store and pick out your own stuff. You may have to wait in line forever because there are never any registers open, but at least you'll only be charged for the things in your cart.

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Review
#1077749 Review #1077749 is a subjective opinion of poster.
Cons
  • When rep did help it was like it was a chore to do their job
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
some type of discount compensation
I just came from the Warrington,Pennsylvania Lowe's and did not have a great experience. I wanted to buy several bags of mulch and was looking for one of the flat steel carts. I went to several of the staff and asked where they were and I was told go out the parking...
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1 comment
Anonymous
#1151195

How many carts did you walk by in the parking lot that you could have grabbed knowing you would need one, and possibly there might not be one available in the store?

Review
#835095 Review #835095 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes High end Washer - Poor Service

2.0
Details
Purchased in 2011 w/ best warranty offered (and most expensive). Oct 15 - stopped in mid-cycle. Laundry locked inside. Called for service that day. Technician came Oct 20 and diagnosed a defective door latch. Part had to be ordered. Technician came today (Oct 27) with the wrong part. Back to waiting for parts again. We've spent over $100 on laundromat service that's growing. We have a elderly person in the house that's mostly bedridden and needs linen changed every day or so. Household has ten (10) members, thee (3) of which are small children. Lack of laundry capability is expensive and could lead to health issues. I paid a lot more than I probably needed to for a machine and service plan that I thought was durable and would meet my household's needs. Machine -Yes, Service - hardly. Lip service from Loews & Ace Appliance Service of Del-Val ( service provider) but no action. Should have gone to a local small business that cared for customers!
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Review
#724383 Review #724383 is a subjective opinion of poster.
Cons
  • Very poor warranty service
Reason of review
Warranty issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Very Poor Warranty Service
Lowes - Washer install from ***
we just moved into our beautiful home this past Sunday. We had the washer/dryer delivery the same day. At the end of the evening - I decided to test out our new washer. Put a load in and proceeded to go and shower. Ten min later, I come out to find the laundry room...
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Review
#651497 Review #651497 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
1.5
Details
Grill Master brand propane grill bought at Lowes, no longer sold at Lowes, I believe the brand was bought by Charbroil Grills. I ordered replacement parts from the NEXGRILL parts store 5/26/15 the parts then were not in stock, 6/19/15 email received, parts on...
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2 comments
Anonymous
#1007177

How can you expect any retail store to stock all the parts for every item they have ever sold? You have very unrealistic expectations.

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Review
#664975 Review #664975 is a subjective opinion of poster.
Cons
  • Carrying original replacement parts
Reason of review
Order processing issue
Preferred solution
delivery of parts orderd