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Lowes - Range Review from Philadelphia, Pennsylvania

I paid for a range with my debit card.Then received a call the following morning saying the range I paid for was not available. They were supposed to immediately issue a refund. Because my oven wasn't working, I spent my lunch at a different Lowe's looking for an different range. They had the exact same range, and said it was available. But they'd have to charge me again...and their price was higher. They were supposed to call me to schedule delivery by the following Thursday. That didn't happen. That Saturday night I received a call from a computer telling me it would be there the next morning. I called back to try to reschedule, since I had not agreed to that and received an automated response that I was not calling during normal business hours. I made multiple attempts but could not get a person to reschedule. I then cut short my vacation to get home and prepare for this delivery. When they came, they informed me they couldn't do my installation because I don't have a shut off valve. I was not informed I needed this. They left with my range, and I heard nothing from the store. A few days later when I still hadn't been contacted I called their customer service. I was PROMISED a call back from management within 24 hours. But they never called me. I called them back again, and was informed that my refund for the first range was processed after I filed a complaint. However, I still do not have my money back! And the manager at the second site was very dismissive of my issues. They had already scheduled to return my item which had been paid for (and without contacting me) to their warehouse! He acted as though he was doing me a favor by pushing the date back. Had no idea why his store charged more for the same item, bit did offer to adjust if I go there with an invoice? When I said good bye to that manager, the customer service rep hung up...without discussing with me whether or not I was satisfied with this outcome. Their costumer service is terrible, and honestly I will never shop there again.
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Review
#666030 Review #666030 is a subjective opinion of poster.
Reason of review
Order processing issue
1.5
Details
Grill Master brand propane grill bought at Lowes, no longer sold at Lowes, I believe the brand was bought by Charbroil Grills. I ordered replacement parts from the NEXGRILL parts store 5/26/15 the parts then were not in stock, 6/19/15 email received, parts on...
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2 comments
Anonymous
#1007177

How can you expect any retail store to stock all the parts for every item they have ever sold? You have very unrealistic expectations.

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Review
#664975 Review #664975 is a subjective opinion of poster.
Cons
  • Carrying original replacement parts
Reason of review
Order processing issue
Preferred solution
delivery of parts orderd
Lowes - Washer install from ***
we just moved into our beautiful home this past Sunday. We had the washer/dryer delivery the same day. At the end of the evening - I decided to test out our new washer. Put a load in and proceeded to go and shower. Ten min later, I come out to find the laundry room...
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Review
#651497 Review #651497 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Delivery Service Review from Philadelphia, Pennsylvania

1.0
Details
I purchased a washer AND dryer from lowes, they called telling me my order was ready to be shipped. The next day the delivery men came with only a washer. After an hour of being on the phone and getting no where I finally had to go to the store only to find out that the dryer I had already paid for was then sold and delivered to someone else! Three days later and MANY MANY frustrating calls from lowes and their delivery company we are finally getting our dryer. I would NEVER EVER purchase an appliance from lowes again. Their customer service has been horrendous and disappointing as we go to lowes frequently.
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Review
#611627 Review #611627 is a subjective opinion of poster.
Reason of review
Order processing issue
2.0
Details
I purchased 3 major appliances from Lowe's in Philadelphia Whitman Plaza store July 6, 2014. After receiving first my Range, which had to be returned for dents and scratches was delivered again with dents and scratches, and again with dents and scratches I gave up....
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Review
#555359 Review #555359 is a subjective opinion of poster.
Pros
  • Price
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Lowes Bad SERVICE

Wrong Order Review

They messed up my entire order and want to fight my refund so now I'm taking my lawyer and going after these bastards west Philadelphia Lowes is by far the worst the staff if horrible and doesn't know a thing about customer service or their job
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Review
#524073 Review #524073 is a subjective opinion of poster.
Brand new Kitchen Aid fridge acts weird. Called Lowe's to explain problem and was given a number to report trouble. They dispatch an appliance repair shop that shows up over 48 hours later. By then the system righted itself but there was still water in the defrosting...
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Review
#521198 Review #521198 is a subjective opinion of poster.
Loss
$1500

Military Discount Review

We have never had an issue with Lowes and getting the discount. As long as you have your military I'd,there's no issue.
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Review
#520133 Review #520133 is a subjective opinion of poster.
This was the message I wrote to Lowes. Dear Lowes, Today I had the worst experience I have ever encountered during a transaction with any other business. I went to return a few items I had left over from a home improvement project. A total amount of $11.70 (with tax)....
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5 comments
Anonymous
#809508

get over yourself

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#398857 Review #398857 is a subjective opinion of poster.
I was an employee at Lowe's. I have a bad back. When my back started acting up, I asked to take a leave of absence because I was no longer able to do the job because of my back. They agreed to this, so I started my leave of absence. Next thing I know, I'm no...
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25 comments
Anonymous
#841280

Mr. or Mrs. Lowe's,

You are some kind of Hippocrates. Being an ASM you are fully aware of the line that is drawn in Lowe's by the fundamental attitude of the upper management to our employees. If you refuse to admit it exists, then you are a perfect example of why there is a negative response by so many employees.

Years ago it was rare to have an employee complain about pay being unfair for their work requirements. This was because we would hire individuals based, truly on their ability to explain and the knowledge they could offer. Our Sale's team was, until 6 years ago, more respected and encouraged to perform than the department Manager or team lead. The reason is because we held a greater value on being a truly sales oriented culture.

We wanted and needed individuals who could work with multiple vendors, be responsible for everything with that area of the department while the other individuals were responsible for support and over all stock product. These individuals were called "specialist" for a reason and often made more than the lower manager positions as well as some upper (dependant on location and store) because we all relied on them. They would only be responsible to answer to the Sales Mg. Ops. Mg. or Store Mgr. Lowe's as a "family" culture was able to experience far more employee and vendor satisfaction then it currently rates. Once we adopted the "Dictator Mg Style" it has been unavoidably on a decline. We simply can't offer our customers the same type of service, without having a willingness to lean on and support and properly manage individuals whom are able to develop relationships with customers and have the motivation (spiffs and or bonus), freedom (no pressure from employees to keep them from customer tasks), and respect they all deserve.

Upper management will continue to sacrifice customer focus for their bonus because our system is no longer a "checks and balances" system in order to promote the best overall business satisfaction. This new direction seems terrific on paper, however, having so few individuals decide what is best for every store in every culture (Dictatorship not Leadership) is stripping us of our overall appreciation to the communities we service.

So, here's a suggestion, next time you are in you "upper" mangment meeting, try to convince yourselves that the store would end up fuctioning better if we actually filled every spot that is alocated by your matrix. STOP cutting out the man hours to help your bonus. One day there will be a return of a concept where we had to release 3/4s of all store managment because of the addiction that they had developed in sacrificing customer service for there "Fake earned" bonus. I would completely support that to occure again. as well as the reversal of this new failed focus to better our numbers at our slacking on our customers. We continue to digg *** that we may not be able to climb out of.

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#311331 Review #311331 is a subjective opinion of poster.