
Lowes Reviews in Philadelphia, Pennsylvania
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Lowes - Range Review from Philadelphia, Pennsylvania
I paid for a range with my debit card.Then received a call the following morning saying the range I paid for was not available. They were supposed to immediately issue a refund. Because my oven wasn't working, I spent my lunch at a different Lowe's looking for an different range. They had the exact same range, and said it was available. But they'd have to charge me again...and their price was higher. They were supposed to call me to schedule delivery by the following Thursday. That didn't happen. That Saturday night I received a call from a computer telling me it would be there the next morning. I called back to try to reschedule, since I had not agreed to that and received an automated response that I was not calling during normal business hours. I made multiple attempts but could not get a person to reschedule. I then cut short my vacation to get home and prepare for this delivery. When they came, they informed me they couldn't do my installation because I don't have a shut off valve. I was not informed I needed this. They left with my range, and I heard nothing from the store. A few days later when I still hadn't been contacted I called their customer service. I was PROMISED a call back from management within 24 hours. But they never called me. I called them back again, and was informed that my refund for the first range was processed after I filed a complaint. However, I still do not have my money back! And the manager at the second site was very dismissive of my issues. They had already scheduled to return my item which had been paid for (and without contacting me) to their warehouse! He acted as though he was doing me a favor by pushing the date back. Had no idea why his store charged more for the same item, bit did offer to adjust if I go there with an invoice? When I said good bye to that manager, the customer service rep hung up...without discussing with me whether or not I was satisfied with this outcome. Their costumer service is terrible, and honestly I will never shop there again.
Review
Reason of review
Order processing issue
Lowes review in Philadelphia, Pennsylvania: Replacement parts for Grillmaster Propane Grill
Grill Master brand propane grill bought at Lowes, no longer sold at Lowes, I believe the brand was bought by Charbroil Grills. I ordered replacement parts from the NEXGRILL parts store 5/26/15 the parts then were not in stock, 6/19/15 email received, parts on back order should receive in about 30 days,7/12/15 an other email received, the parts are still on back order should receive by 8/28/15 well I think by that time they really want you to go and buy a new grill, Lowes sold this product why not carry original replacement parts. I would take a guess that these replacement parts do not come from the GOOD OLD U.S.A.
2 comments
Review
Cons
- Carrying original replacement parts
Reason of review
Order processing issue
Preferred solution
delivery of parts orderd
Lowes review in Philadelphia, Pennsylvania: Washer install from ***
we just moved into our beautiful home this past Sunday. We had the washer/dryer delivery the same day. At the end of the evening - I decided to test out our new washer. Put a load in and proceeded to go and shower. Ten min later, I come out to find the laundry room flooding with water. Scrambled to soak up as much water as possible and after 45 minutes of getting the water out - I start hearing water downstairs above my kitchen. Yep! Leaked through to the kitchen ceiling! Cause? Installer forgot to install the drainage pipe - drained all the water into my laundry room. Never ever will use lowes. Ruined my first evening at my new house and will forever recommend to stay away from lowes installers.
Review
Reason of review
Poor customer service
Lowes - Delivery Service Review from Philadelphia, Pennsylvania
I purchased a washer AND dryer from lowes, they called telling me my order was ready to be shipped. The next day the delivery men came with only a washer. After an hour of being on the phone and getting no where I finally had to go to the store only to find out that the dryer I had already paid for was then sold and delivered to someone else! Three days later and MANY MANY frustrating calls from lowes and their delivery company we are finally getting our dryer. I would NEVER EVER purchase an appliance from lowes again. Their customer service has been horrendous and disappointing as we go to lowes frequently.
Review
Service
Lowes Delivery Service
Reason of review
Order processing issue
Lowes is Not reliable
I purchased 3 major appliances from Lowe's in Philadelphia Whitman Plaza store July 6, 2014. After receiving first my Range, which had to be returned for dents and scratches was delivered again with dents and scratches, and again with dents and scratches I gave up. The Dishwasher was delivered and installed by 2 Asian gentleman who could not speak English and just laughed when I tried to talk to them. After they left I found the floor board hidden behind the stove? Which means the dishwasher is sitting on the drain pipe! I was told by the store when the Frig came in the first time it was dented and they would have to reorder. When it was reordered it came in again with a dent. Today I wrote an email to corporate and within 2 hours the delivery guy called and told me they would be there it 10 minutes. I have a Frig full of food and nowhere to put it while the new frig cooled down. Am I getting one of the dented refrigerators or a new one??? If they had the new one all along why was I not called and told to pick a date??? Why only after an email to corporate was the frig available??? They better not try to bring me a dented or a different frig then I ordered or I will send them ALL BACK!!!! It has been almost 5 MONTHS!!!!! Yes, Someone should give me an answer before I blow my top!!! Deb Silvestri
Review
Service
Lowes Delivery Service
Pros
- Price
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
Wrong Order Review
They messed up my entire order and want to fight my refund so now I'm taking my lawyer and going after these bastards west Philadelphia Lowes is by far the worst the staff if horrible and doesn't know a thing about customer service or their job
Review
Lowes review in Philadelphia, Pennsylvania: Don't trust them! They do not stand behind their appliance protection plan.
Brand new Kitchen Aid fridge acts weird. Called Lowe's to explain problem and was given a number to report trouble. They dispatch an appliance repair shop that shows up over 48 hours later. By then the system righted itself but there was still water in the defrosting tray. Nothing to do as it seems to be working correctly. I received a bill because nothing was wrong when they came out. Lowe's say it's my problem; Whirlpool says I should have called them and not Lowe's. I'm screwed!!! Somehow I was supposed to know that when my freezer was 54 degrees and there was water all over the floor it was going to reboot itself and all was gonna be wonderful. I bought an entirely new kitchen with extended protection that I cannot trust.
Review
Loss
$1500
Military Discount Review
We have never had an issue with Lowes and getting the discount. As long as you have your military I'd,there's no issue.
Review
Lowes review in Philadelphia, Pennsylvania: Horrible Customer Service.
This was the message I wrote to Lowes. Dear Lowes, Today I had the worst experience I have ever encountered during a transaction with any other business. I went to return a few items I had left over from a home improvement project. A total amount of $11.70 (with tax). I had to wait 30 minutes just to be seen by an associate, of the 4 present none acknowledged me or to say they would be available shortly. Even a manager walked by and there were about 4 of us in line, he offered neither acknowledgement or assistance. All of my returned items were unopened in their original packaging with their original labels/upcs. I handed your associate my receipt to which he indicated was "useless" and threw it away because it was beyond the standard return policy. At which point he told me that "He wasn't obligated to return my items, that the company states it shall do so with it's discretion". I replied "I was just at Home Depot making a return, and they had no such issues with doing so." He said, "Well, let them loose money then." I said, "Isn't the point to make the customer happy?" To which he replied, "It's not profitable to accept returns, if you were in business you'd understand." I actually DO run my own business and personally I find the best practice is excellent customer service. However, I don't find it either appropriate or necessary for an associate of any company to argue with it's customers about anything. I have never been so embarrassed and insulted in making such a small return with completely unused and unopened items. This is not my first negative experience with your company, but it is my last. Today you lost a customer over a grand total of $11.70. I promptly took my gift card and spent it so that I will never have to return to your store(s) again. I am glad you have a "Hassle-Free return policy", I certainly haven't experience it however. I will be sharing this with as many people as possible, and will direct them to do business elsewhere.
5 comments
Review
Lowes review in Philadelphia, Pennsylvania: Employment at Lowe's
I was an employee at Lowe's. I have a bad back. When my back started acting up, I asked to take a leave of absence because I was no longer able to do the job because of my back. They agreed to this, so I started my leave of absence. Next thing I know, I'm no longer employed at Lowe's. When I inquired about it, I was told that part time employees were not allowed leaves of absence. Well, why did you tell me I could take one if that's your policy. Honestly, Lowe's is a very bad place to work. Personally, I hope they go bankrupt.
25 comments
Review
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How can you expect any retail store to stock all the parts for every item they have ever sold? You have very unrealistic expectations.
Char-Broil grills are made in China. I own a Char-Broil from 2002, and it was made in Canada.
How old is your grill? I am not sure why you'd expect *LOWE'S*, a retailer, to carry anything other than universal parts, or parts for models that they currently stock. You'd go to an AUTO PARTS STORE for auto parts for an old model, right? My local Lowe's hasn't carried your brand for at least 2 years.
Get used to the fact that brand names have been sold to Chinese makers, and any sold brandname can and will be slapped on any product made in any Chinese factory. If you want something made in North America, Weber and Broil King are probably the you need to look at. As for parts, most of those are in the Music City Metals catalog, and Lowe's (and many other retailers, online and B&M) can order grill parts for you out of that catalog, IF the parts are still available. Lowe's, Home Depot, and Menard's are NOT your old local mom & pop hardware store that kept obsolete stuff around on shelves until someone might eventually want to buy it.
They are high-volume retailers who stock what is current and what fits a price range for their particular region or locale. Go to your small local store if you want personal service and a relationship.