State: Pennsylvania City: Philadelphia Product: Lowes Installation Clear all filters (3 of 211 reviews match)
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Lowes in Philadelphia, Pennsylvania - No customer service

On 2/27/12 at 1:15 p.m. at the Seaford Lowes on Rt 13, in Seaford, DE, after looking at bathroom vanities for 20 minutes not one sales associate came to ask if I neded any help. This was on a Monday afternoon and the store was not busy. A male and female associate stood around joking with each other but no one approached me to ask if I needed assistance - which I did. A woman shopping alone doesn't get any help because a man is not accompanying her? I was looking to remodel a bathroom with installation to be completed by Lowes. Now I am determined to go elsewhere. You just lost a good customer.
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6 comments
Anonymous
#453470

So instead of saying to the folks at the service desk could I get assistance in aisle 22 you approach with a nasty attitude and start giving a cashier *** about something they cant help. You are a typical jackwad.

Take your money to so and so. Who really cares about your whimpering and bawling!!

I want I want every *** day then you got the nuts to *** online about it. You disgust normal hard working sales people.

Put yourself in the poor saps shoes that has to stand there and take your *** all day long. Stop being so needy and ask for help instead of expecting someone to wipe your nose for you.

Anonymous
#451910

I'm with Maduda. If I was a man standing there looking at mowers I probably would have seen a red apron.

Nope. I guess they don't think that women are capable of making high end purchases without a man. Actually, I don't believe that, I believe their customer service stinks no matter what sex you are. They lost my $1500 or more of business tonight at the Lowes in Auburn, NY.

I even stopped at Customer Service while the two young people were chatting and told them because they had no one around they just lost my business. I don't have a problem asking someone for help, if I could find someone within 7 aisles of the mowers. It's a beautiful spring day, 80 degrees in NY on March 19th, wouldn't you have someone strolling around the mower section to wait on people? Did the customer service people stop me and apologize and say they will get someone to help me asap?

Not a chance. I headed for Home Depot, I guess it just wasn't my night to purchase mowers, their customer service people must have been taking a siesta with the Lowes employees.

Anonymous
#439775

All Lowes Specialists are delibritly doing a work "slow-down" and not dealing with customers. This is because they are mad that they got 3-days notice back in mid-February that they wouldn't be making commission any more and just getting paid hourly.

So don't be surprised if you see Lowes employees just milling around, and not asking customers if they need help! :p :roll :p :roll

Anonymous
#439550

Cry me a river sister. Have you ever heard of "excuse me sir or miss" service is gonna be hard pressed in a lowes anymore anyhow.

Just exactly why do you thing people in the store were put there to kiss your hind end and chase you down? We are not. Use some common sense.

Ask... Oh and now I suppose you will tell me just how much money you spent there last year..

Anonymous
#439384

I work for LOWES and as sales specialist I like to let customers look around in my dept. before I approach them and ask if they need any help or have questions.

I get brushed off with the stink eye more often than not.

so i will continue to do things my way and chance running into you, I see people like you everyday... sad isnt it.

Anonymous
#438320

Why did you not go shopping with a parent. That way they could have said excuse me Maduda is my seven year old daughter/son and he would really like some help.

If you are actually an adult why did you not go and ask for help?

They are not mind readers you know. Some people get offended when they are asked for help, act as if they are accused of stealing.

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Review
#300521 Review #300521 is a subjective opinion of poster.
Service
Lowes Installation

Do not buy carpet from Lowes, bad installers

I bought a new home and went to Lowes in Holmdel, NJ for many of the installations and purchases. First off the sales people on the floor told me I did not qualify to use a 10% coupon I had because I was buying a "custom order" product.I found out they were wrong and am battling to get a refund. Then the installers they sent to install my carpet were rude, installed seams poorly and hacked at the corners and along the moulding. (wished I could upload a picture here). When I complained I was told "too bad you ordered a white carpet seams never look right on those" and your moulding is interfering with the carpet laying right. Who are they kidding? I live in a development with 2000 homes in it, am I to believe everyone else is happy with carpeting looking chopped up along the moulding? Do yourself a favor and go to a local retailer who cares whether you are a happy customer or not and who hires and trains professionals rather than the 3rd party hacks Lowes contracts.
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Review
#242217 Review #242217 is a subjective opinion of poster.
Service
Lowes Installation

Lowes Floor Installation RipOff

Had a tile floor installed by Lowes and the installation was very bad. Lowes gave us a very hard time to fix the problem and after one year they refunded some of our money. Numerous tiles were not level, grout was not installed correct and some tiles are loose. Make sure you watch the workman or better, have a Home Inspector stop in a fews times to check up on them. If there are any problems have the home inspector write a report and make sure to take pictures. I thought by Lowes doing the Install I would get a very Professtional job, but the results were like I hired a Handyman and I payed double what a handyman would charge
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10 comments
Anonymous
#412911

maybe someone needs to figure out that a company like Lowe's is not set up to do jobs right. They are not accountable for their subs the way a local store is. www.chooseacoop.com

Anonymous
#365562

you had no problem taking the money in return which is shut the *** up money!!!! Lowes always caters to the customer it makes me sick to see the same a== h000les get money for mistakes as a human ...you take the money u have no right to complain asnd there are many happy customers ty for your time ***

Anonymous
#267133

you all suck ***

Anonymous
#96862

Reply to: Bio]-[azard

I guess you work for Lowes? Thats really sick for you to say I wanted them to fail or shovel food in my mouth. This is the last floor I will ever have, why would I want it to look bad? I think you have a Personality Complex.

I paid double the price to get a Normal Job done. I have tiles with lippages all over and a lot of the tiles have very little glue and some are loose and you say I am at fault? We were very patient with the contractors, they promised to be done in two weeks for the holiday and took about one month.

You say I must have a lot of time on my hands to write a small complaint. It takes no more time than writing an e mail and you had the time to reply, so what are you talking about? Yes they gave me a very small refund to have the shoddy work they did fixed.

If you do work for Lowes, try to stop running away from customers that need help in your store, do it as a New Years Resolution because like you said "KARMA IS A B".

>Written by Bio]-[azard, on 21-12-2009 >08:33

>I believe that when -some- people go into >the retail chain to get things (ie; >Lowe's), they're wanting them to fail in >some sort of way. You know as Consumers >that you're "always right" and we live in >a world that expects people to shovel >food into our mouths for us. The fact >that you would take the time to post on >here, shows that you have too much time >and you infact were looking for >attention. I'm sure as you said, they did >give you the money; but that's because >they do value you. Merry Christmas and >Karama is a B.

Anonymous
#96842

I believe that when -some- people go into the retail chain to get things (ie; Lowe's), they're wanting them to fail in some sort of way. You know as Consumers that you're "always right" and we live in a world that expects people to shovel food into our mouths for us.

The fact that you would take the time to post on here, shows that you have too much time and you infact were looking for attention.

I'm sure as you said, they did give you the money; but that's because they do value you. Merry Christmas and Karama is a B.

Anonymous
#95627

No they did install backer board. They made lippages on the corners(can't spell it).

Had another guy from Lowes check it out and he said the tiles he pulled did not have the proper amount of adhesive. Never install epoxy Grout because they smeared it on the tiles and it is almost impossible to get it off.

I spent $26,000 bucks, so I was not looking to save. Lowes almost doubles the quote of the guy that actually does the job

Anonymous
#95594

several tiles not level? The subfloor is the issue...Did they install durock or hardibacker or did you opt out on paying for those items before purchasing the install?

Anonymous
#83847

Easy there Jimmy. If the description in the complaint doesn't apply to you then don't worry about it.

Your comment about inferior skills is at best disinegenious. I am a pharmaceutical scientist, I don't puff up my chest b/c you don't know how to test your prescription drugs. I've never considered someone w/o my expertise to be inferior. You've got a confidence problem my friend.

The simple fact is when we pay for a service we expect some quality controls to be in place. Given the number of rip-off artists in home remodeling and the lack of oversight, it seems very plausible that consumers are going to be taken advantage of.

Get over it.

Anonymous
#82776

Sorry about insulting the Handyman label. Its just that around my area, all kinds of nuts that have no skills go into the Handyman business; this was from the Housing Bubble.

Lowes did have their people come out once and a while to check on the contractor, but the people they sent to check them did not know what they were looking at.

Well my contract said the work had to be corrected, but I had a hard time getting them to fix it.

Anonymous
#82762

Hey Spike,Hiring a handyman, will get you a professional job nitwit.You say it like a handyman does inferior work. I was a "professional" remodeler for 26 years before turning the biz over to my two sons.Now I have a small handyman service but still posess the same skills as the "professionals" as you like to call them.The only one with inferior skills here is you, given the fact you couldn't do the tile yourself.ButI digress,when hiring LOWES to do any installation always remember, Lowes doesn't do the work, they sub contract work, to any one of numerous contractors on their list.To get on their list all you need is liability insurance($515.00) and in my state a contractors lisc.($90.00).Sometimes Lowes doesn't know what a contractor can do until it's too late, and your the guinea pig.It was in plain english on your contract.Along with a paragraph absolving them of liability should the work not be correct.Maybe some reading lessons should be your main focus.

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Review
#160008 Review #160008 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$25000

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