State: Pennsylvania Clear all filters (209 of 4762 reviews match)
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1.8
Details
We moved into our home which already had a partial vinyl privacy fence installed, therefore we only had to install additional 74 feet of fence to make it fully enclosed. First, the crew consisted of 2 men whoe acted like this was their first day of doing any type of...
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Review
#1382474 Review #1382474 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
The original delivery date was 9/30/18. Today is 10/13/18. That's 14 days. I ordered an electric stove to be delivered to one of our tenants. The order number is 356900168. A stove was delivered and it is damaged and it’s the wrong stove and it’s damaged. I was working...
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Review
#1381543 Review #1381543 is a subjective opinion of poster.
Pros
  • Nightmare
Cons
  • Inability to respond
Reason of review
Problem with delivery
Loss
$500
2.8
Details

Update by user Sep 02, 2018

------------- 9/2/18 1209PM: Joe received a call saying that the delivery guys were 30 minutes away so we rushed down to the house. I will admit that I thought it was a scam.

The truck arrived at 1053AM. By 1133AM the fridge was installed and the delivery guys gone so...

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3 comments
Anonymous
#1611465

By letting me know to never shop there!

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Review
#1344612 Review #1344612 is a subjective opinion of poster.
Cons
  • Read what i wrote
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Deliver product or service ordered
Tags
  • Misinformed Staff
  • Bad Delivery Experience
  • Missing Truck
1.0
Details
I had a lowes sales person come to my house in the first week of june...He told me it would be up to six weeks before instulation....really ....here it is 8/30/2018....no fencing has been installed...this is the third date for instulation...called contracter...no...
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2 comments
h.kitchener
#1549987

Call Lowe's and cancel the order. Tell them they need to come and get their materials.

If you paid via credit card then tell them to credit the total you paid. If they don't then file a dispute, etc. for services not received. Then, find a local fence installer on your own and have it done.

Lowe's relies on the sub contractor, who appears to be unwilling, for whatever reason to actually install the fence. Not your problem.

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Review
#1342694 Review #1342694 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Bethlehem, Pennsylvania - The old bait and switch

1.0
Details
I have 3 lowes stores within 15 mi of me. One had Char-Broil grill for $199.99 but sold out, they sent me to another lowes because they had 4 in stock got there and they had 1 left that was damaged but still 199.99. Drove to another lowes that had 1 in stock but they priced it at 799.00 and wouldn’t honor the other stores prices. So they do price matching but they don’t price match there own prices? I’ll now shop at Home Depot.
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Review
#1339417 Review #1339417 is a subjective opinion of poster.
Reason of review
Pricing issue
2.0
Details
LOWE'S sucks! had a deck installed in 2011. it has been falling apart ever since, split boards, separated areas on railing, spindles bent, the hanger brackets that support the deck underneath have separated near the entry door. boards not cut even. several steps had to...
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1 comment
h.kitchener
#1541960

Your problem was in having Lowe's or any big box retailer install the deck. They don't use the most competent contractors at these stores.

The other problem was in actually installing a deck----nice to look at for the first year, but then it starts falling apart and needs maintenance, etc. An all around pain in the backside.

Review
#1332312 Review #1332312 is a subjective opinion of poster.
Product
Cons
  • How they screwed us over on our deck
Reason of review
Damaged or defective
Preferred solution
that Lowe's do the repairs at no cost to me.
Tags
  • Non Responsive To Repair Requests
1.8
Details

Update by user Sep 05, 2018

Went in to pay bill, where do they find these surly people? If I hated my job, you can be certain I'd find another. I have not been contacted, I will pay this off and as long as there are still Home Depot's or True Value, I do not need to patronize an operation that...

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8 comments
Anonymous
#1539994

I did try to call the store manager, was put on hold repeatedly for almost one hour. No accountability.

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Review
#1322973 Review #1322973 is a subjective opinion of poster.
Cons
  • Ignorant employees
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
3.2
Details
Lowes - 2 months and still no countertops!!!
I ordered kitchen cabinets and granite counters on May 30th. I picked out the granite around the 2nd week in June. They came to make the template the week after. Lowe's called me the next day to say the price would be over $700 more than I paid. I asked why and he said...
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Review
#1307626 Review #1307626 is a subjective opinion of poster.
Product
Reason of review
Order processing issue

Lowes in Pittsburgh, Pennsylvania - Heartland Shed

2.7
Details
Lowes - Heartland Shed
I couldn't agree with the other review more. Working with Lowes and Heartland has been *** Lowes charged us for the work prior to it being done. The installer canceled several times. The manager came out and promised us a free ramp installation for our hassle, but he never gave the installer the material. When we called abouy the ramp, they scheduled a time to come and did not show. I also just found a nail sticking through the door. In addition, the rood on the shed leaks.
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Review
#1304130 Review #1304130 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
Why do the window shades people leave at 7 when the store is opened until 10? And by though they tell you they leave at 7 it is actually 6:30. There is one person covering all of electrical and plumbing. Where is the customer service?
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1 comment
Anonymous
#1515749

You are shopping at a big box store. You shouldn't expect a lot of service from a big box store.

The bottom line comes above everything else in a publicly traded big box store. The easiest way to cut expenses is to cut payroll.

During the slower time of the day they will cut to a bare minimum of employees in the store. If you want great customer service go to a local store.

Review
#1299434 Review #1299434 is a subjective opinion of poster.
Reason of review
Poor customer service