I am have similar issues with Lowes about my 11 year epp protection plan. I bought the Bosch tankless water heater in May 2009.
We all know that this is not cheap. Last week the thing leaked water out of the heat exchanger and some how managed to get into the electronics. I called to get the situation resolved but it seems that they can’t locate the receipt. I sent the pic of the receipt to the claims dept.
to prove I purchased the extended protection plan with the unit. Then they came back and said there was no service provider and no contracts were issued. They are *** me off to the point that I will have to get in contact with the attorney general here in Texas. Lowes warranties are a scam.
I went ahead and purchased another water heater from Lowes with the protection plan again.
I am thinking twice about taking my receipt back and getting a refund. Then, purchase home warranty before the unit goes out.
Product or Service Mentioned: Lowes Protection Plan.
Reason of review: Poor customer service.