On April 18th 2015 My husband and I went into Lowes in Wytheville Va to purchase stuff to fix a tub drain. We walked by an employee in the plumbing isle and he never even asked us if we needed help.
After about 15 minutes he finally came back to his isle (he was not with another customer he was just sitting on a stool) my husband had to ask him for help. Because he sure wasn't going to volunteer to help us. He listened to my husband then took all of 3 min to look and said oh we don't have any of what you want. He then walked away from us and went to the stool again after we looked and found what we needed I went to find him to get his name he was sitting and playing a game one the computer flappy bird or something like it.
I got his name Jimmy and when we checked out after spending almost $100 dollars in the store asked to speck to the. manager Steve was his name I explained what happened and was told he would speak with him. Which he probably didn't We was going to purchase a standup shower About $500 more but with employees like this I don't think I want to purchase it from Wytheville Lowes if even a Lowes.
Home depot has the same one just like to support our home town businesses usually. This was a very poor excuse for an employee.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of staff. Lowes needs to offer any options to resolve the issue according to poster's claims.
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