2.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

I had Lowes install carpet in my home. We got high quality carpet and paid over $8,000.00.

After 15 months the carpet developed rolls and ridges due to poor installation. Lowes has a one year warranty but many carpet issues develop after the 12 month warranty. I called both the local and corporate office and they were unwilling to budge on the installation issues. They didn't even acknowledge that they would look into the subcontracted installers, so the chance of this happening to someone else is a possibility.

The installers did not even use a power stretcher, only a kick stretcher. At the time I thought this was a normal installation practice.

After speaking with REAL professionals, I found this is a low budget install. Do not allow Lowes to install carpet in your home.

Product or Service Mentioned: Lowes Carpet Installation.

Reason of review: Bad quality.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

I liked: Store layout.

I didn't like: Installation subcontractor, Installation.

Company wrote 0 private or public responses to the review from Aug 20.
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Anonymous
#1543975

that's because the only carpet installers that are willing to work for Lowe's are apartment carpet installers. But what did you expect from a "discount home improvement warehouse"? Top of the line service?

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