i was in lowes on jefferson hwy today, looking for assistance. the only employees i could find were all at the back door, laughing it up, laid back, and looked at me as if i were intruding into their living room. i thought maybe they were on break, but they all had their vests on, and were on the salesroom floor.
i just wanted help in the hardware department.
this was a horrible display of poor customer service. ill shop somewhere else. i finally found an employee to help me, way up front, but this employeee was hammered by other customers seeking assistance. meanwhile, a half a dozen employees were somewhere else. the attitude i got from them was nothing less than intimidating.