I walked in with a list and pictures of what I was looking for. The first employee I asked said he didn't know where a floor joist brace was (the first item on my list) and say it "may" be in lumber, which was at the opposite end of the store. I asked someone in lumber, they said "Yes we have that, it's on the back wall." Then they walked away. The back wall is enormous and I spent about fifteen minutes pouring over it looking for a floor joist brace. I came across the same employee and asked again, this time showing him a picture of what a floor joist brace looks like. He then told me it would be back at the other end of the store where I started. Of course he didn't bother to show me, he walked away almost as soon as telling me to go to the other end of the store in flooring. After searching flooring for a few minutes I asked someone who worked in flooring, he looked at the picture of a floor joist brace, and told me to walk back to the end of the store and check lumber. At this point I left my cart right where it was and walked out. I am totally serious here, I could not locate, nor could any employee help me locate the first item on my list.
To the manager of Lowes in Clovis, CA:
Please instruct your employee's that when a customer is asking where to locate an item they should either personally take the customer to that item and help them pick it out, or stay with them until they have found another employee who can better assist them.
Product or Service Mentioned: Lowes Manager.