I submitted a purchase yesterday online for Maytag washer. The online form said I would receive a reply back the next day.
My wife called the next morning to find a status of my request. The delivery manager told my wife that it was not on the manifest, but reluctantly placed it on the truck. He was spoke to my wife with complete disregard for trying to please her. An hour later he called me stating that the washer had a dent in the front and another dent in the back, asking if I would take it in that condition.
How could anyone with proper customer interaction ask them if they would take damaged goods.
I asked him to direct me to the customer care office and he said he doesn't know the number and they will tell me the same thing. I will never shop at the Lowe's located in Charles County Maryland.
Product or Service Mentioned: Lowes Manager.
Reason of review: Poor customer service.
Lowes Cons: Poor customer service dont deliver as promised.