Ordered carpet and vinyl flooring from Lowe's on E. 25th Street, Indianapolis, IN.
Paid for everything and they delivered the vinyl flooring but NEVER called to schedule installation. A week passed and they hadn't called to schedule installation of the carpet or the vinyl. We called the store at least 3 times and were told each time that they would contact installers. Finally, we went to the store and demanded a full refund.
Something has happened at this location that used to be top notch. Not sure if it's management or corporate but it sucks now. They were supposed to pick up the vinyl that had already been delivered to our home. When we finally called to see why it hadn't been picked up, we were told that they hadn't received instructions to pick the material up.
DUH! May never shop with them again.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.