I went to Lowe's in Westborough MA this afternoon.I was there to purchase Rubbermaid 'Home Free' wire shelving.
After locating the product ; I had a couple questions. Finally I found an employee.
I asked him about the kit I was buying and that I wanted to make sure I had all necessary parts to hang the shelving. He glanced at the box and said that everything was there. I quizzed him about wether I needed I needed a top rail and the upright extensions. He gave me a blank look and said that I needed two uprights and one rail.
Again I asked " Is this all the parts I'll need?" He looked at me with a blank expression and nodded.
I got home to install them. Well ! I do need two more upright extensions to complete the installation.
Not a big deal except for the 35 minute drive back to the store to get the parts I was told I didn't need.
This is the second time I've been let down by Lowe's employees.
I'll be sure to go to Home Depot or a small local vendor in the future.