Not resolved
2.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
0 comments

I ordered some items online for in-store pickup on March 21, 2016. Although the website clearly indicated all items were in stock at the West Edmonton store they were not.

Lowe's was unwilling to ship the missing items to the West store even though my order was accepted online. I explained that I am a senior with disabilities and that I ordered online for pickup at the store for convenience sake. But Lowe's declined to assist in any way in honouring the sales agreement. For those contemplating ordering online, expect major problems with inventory control - they say they have it, but don't.

Lowe's is very good at making excuse instead of making things right. One star is generous for the level of customer service I received.

For honest dealing, try another business. Not Recommended.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Order processing issue.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

I didn't like: Poor service - did not honour sales agreement.

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