I placed my 1st order online to be picked up gulfgate store houston, tx store that said it had it available. I even entered my credit card and received confirmation order # that it has been submitted.
When I called pasadena, tx store to make sure they had my online order for pickup, message said store is now closed, but website said store closes at 9:00.
Called Gulfgate store so I can pickup my 2nd order and they said they close at 9:00 so I had almost an hour to get there. When I drove 45 miles to get to the store, the lady at customer service said my order was cancelled. I never received any form of contact that it was cancelled. I called corp office and spoke to Nick #1940475. He said it is available for delivery at full price and delivery would be an additional $79. He would not offer it to me for the price I paid for it online nor deliver it to the store for free. I told him that was bait and switch tactics or false advertisement and that I wanted to speak to a manager. He said he was the manager. I asked to speak to his boss and he said there was no one above him as if he was the CEO and owner of Lowe's. I told him I will be submitting my complaint to the better business bureau, as well as any media station and newspaper that would be more than happy to provide negative publicity for Lowe's.
I asked why does phone message say a pasadena store is closed at 8:10 but the internet says it closes at 9:00. He said their phone system has a problem that they are trying to resolve. I asked him how was I suppose to verify if my order is ready for pickup if I cant get through. He said dial 0. I called pasadena store again at 8:45 and dialed 0 and customer service said they are open until 9:00. I told her I could have picked up my order 30 minutes ago had their phone system not tell me they were closed. She said it only says that 15 minutes before closing. I told her I called at 8:10 not 8:45 and it said store were closed. She said she never heard that as if I were lying to her and said store will be closing in 12 minutes. I told her it would take me at least 15 minutes to get there and she repeated the store will be closing in 12 minutes.
I am extremely disappointed in Loews and will no longer shop there. Your customer service stinks and they do not attempt to help or make things right.
Product or Service Mentioned: Lowes Advertisement.
Reason of review: order it when it was half off. Now they want full price before they deliver.
Monetary Loss: $125.
Preferred solution: Price reduction.
I didn't like: Unwilling to help, Corporate policey, Bait and switch tactics, False advertisement, No acceptance of responsibility.