Customer service
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Exchange, Refund and Cancellation Policy
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I went into two Lowes stores here in Lansing Mi. First stores inventory was so far off they only had one of two base cabinets I was looking for so I decided to make the trip to the second location to make the whole purchase at one store seeing how I only had one eleven percent off coupon.

I got to the second store and found they had everything I needed but one of the cabinets had foot prints on the door I seen they had others up in the racking system I asked the young lady if I could get a better looking cabinet and she told me that she couldn't get one of them down for me because all the people that could was unloading a truck and couldn't be bothered so I then asked the two cabinets one nice one and one with two foot prints on the doors and placed them on the cart I had found then got a countertop to finish my project and headed to the checkout.

The lady at the checkout asked how my shopping went and I told her not very good as the customer service was horrible and she told me{That's to bad she hates to hear that} I was stunned and told her that I would never again step into another Lowes store and after a four hundred dollar purchase I tore the eleven percent coupon off the bottom and told her to keep it as I wouldn't return. Here is the bottom line for me there are several places to get the building materials I need so customer service in the only thing they have to keep people coming back I hope they wake up and see what is going on before it to late

Review about: Lowes Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Catawba, Ohio, United States #1276050

so......you couldn't get any help at a self service home improvement store......how odd.

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