6821 S Cedar St, Lansing, MI 48911, USA
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I went into two Lowes stores here in Lansing Mi.First stores inventory was so far off they only had one of two base cabinets I was looking for so I decided to make the trip to the second location to make the whole purchase at one store seeing how I only had one eleven percent off coupon.

I got to the second store and found they had everything I needed but one of the cabinets had foot prints on the door I seen they had others up in the racking system I asked the young lady if I could get a better looking cabinet and she told me that she couldn't get one of them down for me because all the people that could was unloading a truck and couldn't be bothered so I then asked the two cabinets one nice one and one with two foot prints on the doors and placed them on the cart I had found then got a countertop to finish my project and headed to the checkout.

The lady at the checkout asked how my shopping went and I told her not very good as the customer service was horrible and she told me{That's to bad she hates to hear that} I was stunned and told her that I would never again step into another Lowes store and after a four hundred dollar purchase I tore the eleven percent coupon off the bottom and told her to keep it as I wouldn't return.Here is the bottom line for me there are several places to get the building materials I need so customer service in the only thing they have to keep people coming back I hope they wake up and see what is going on before it to late

Review about: Base Cabinets.

Review #996969 is a subjective opinion of a user.

Price Affordability
Exchange, Refund and Cancellation Policy
Layout of Store
Value for money
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Customer service
Ease of Use
PRODUCT OR SERVICE Lowes Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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Catawba, Ohio, United States #1276050

so......you couldn't get any help at a self service home improvement store......how odd.

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