Lowes - Poor customer sevice

25 of 2669 Lowes reviews

I went into two Lowes stores here in Lansing Mi.First stores inventory was so far off they only had one of two base cabinets I was looking for so I decided to make the trip to the second location to make the whole purchase at one store seeing how I only had one eleven percent off coupon.

I got to the second store and found they had everything I needed but one of the cabinets had foot prints on the door I seen they had others up in the racking system I asked the young lady if I could get a better looking cabinet and she told me that she couldn't get one of them down for me because all the people that could was unloading a truck and couldn't be bothered so I then asked the two cabinets one nice one and one with two foot prints on the doors and placed them on the cart I had found then got a countertop to finish my project and headed to the checkout.

The lady at the checkout asked how my shopping went and I told her not very good as the customer service was horrible and she told me{That's to bad she hates to hear that} I was stunned and told her that I would never again step into another Lowes store and after a four hundred dollar purchase I tore the eleven percent coupon off the bottom and told her to keep it as I wouldn't return.Here is the bottom line for me there are several places to get the building materials I need so customer service in the only thing they have to keep people coming back I hope they wake up and see what is going on before it to late

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or Service Quality
Ease of Use
Customer service
Diversity of Products or Services
Value for money
Discounts and Special Offers
Price Affordability
Layout of Store
Exchange, Refund and Cancellation Policy

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Product or service
Base Cabinets
Review category
Supermarkets and Malls
review #996969

Author wants to be contacted by the company. Learn more

Had an experience with Lowes? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
25 of 2669 Lowes reviews

Jan 25 #1276050 Catawba, Ohio, United States

so......you couldn't get any help at a self service home improvement store......how odd.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Lowes. However, many companies do monitor reviews on our site.

You were reading a complaint about Lowes.
Filing a new complaint about