We had over $5000,00 of carpet laid 19 months ago. The seams started showing in the hall and entry way of 2 bed rooms and raising up.
I called and asked them about it and wasn’t getting anywhere with the sales person I was talking to and asked to talk to manger and was told they would call me Back. That never happened so I called again several times and they was left on hold several times. I finally got to talk to manager and was told that contract only covered instillation for one year. They cold send some out to look at it for $35 but if anything needed do I would have to pay for it!
I said that’s poor business and I’d get someone else to do it. I would not let them make anymore money off of me!
Product or Service Mentioned: Carpet.
Reason of review: Warranty issue.
Preferred solution: Deliver product or service ordered.
Lowes Pros: Carpet is ok except for the seams in hall showing.