Not resolved
3.7
Details
Customer service
Diversity of Products or Services
Price Affordability
1 comment

Purchased a GE washer in May, 15...warranty good for 1 yr. I awoke to 1" of water in the laundry room.

I could hear the water dripping in what sounded like the inside of the tub. I turned all water off & called Loews. Their first appt. was 1 week from now.

All my towels are not enough to soak up the water, plus dirty laundry is also wet. They were unprepared to help me. I called GE & begged for help, they will be here tomorrow.

I just hope the problem is covered by warranty or I could be presented with hefty bill. Don't know where the service truck will be dispatched from...I live rurally.

Product or Service Mentioned: Lowes Warranty.

Reason of review: extremely poor repair availability.

Preferred solution: Let the company propose a solution.

I liked: Product was fine.

I didn't like: Service unavailability.

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Anonymous
#1072238

Your problem is with GE not Lowe's. Lowe's sells the product but GE takes care of the warranty. Had you bothered to read your paper work you could have likely gotten service much quicker

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