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We remodeled our kitchen and purchased all the appliances from Lowes. The refrigerator/freezer we purchased is a Kitchen Aid Architect II 21.9-cu ft bottom-Freezer monochromatic Stainless Steel model.

When it was delivered there was no Ice maker installed. We ordered the ice maker Lowes told us to order and had Lowes through one of their service contractors install the ice maker in September of 2015.

The ice maker has never worked properly and so I called to have it fixed. Lowes told me that they do not stand behind the ice maker or the installation of the ice maker even though it has been less than a year since purchase and installation.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Customer service received.

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