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We remodeled our kitchen and purchased all the appliances from Lowes. The refrigerator/freezer we purchased is a Kitchen Aid Architect II 21.9-cu ft bottom-Freezer monochromatic Stainless Steel model.

When it was delivered there was no Ice maker installed. We ordered the ice maker Lowes told us to order and had Lowes through one of their service contractors install the ice maker in September of 2015.

The ice maker has never worked properly and so I called to have it fixed. Lowes told me that they do not stand behind the ice maker or the installation of the ice maker even though it has been less than a year since purchase and installation.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service received. Please immediately contact the author of this review to discuss poor customer service of lowes customer care and associated monetary loss in the amount of $500. Lowes needs to issue a full refund according to poster's claims.

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