Not resolved

Been a customer for years and never had a complaint Spent thousands always been satisfied Bought a hot water heater 3 or 4 days ago was told while loading it box was opened because it was on a shelve brought it home contractercame to install it was highly damaged took it back was credited but was lied talked rudely to by some one called joe who would not give last name The men who loaded it knew it was damaged Joe claimed he was an assistant manager and I asked to speak to the main manager Don't know what happened to lowes in catskill but am shocked at the apathy and lies Cant talk to a human Have no way of making formal complaint where it can be taken care of

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