Not resolved

On Wednesday, August 29, 2018, while shopping at Lowes in Mechanicsburg, PA I witnessed/experienced the following:

1. Unable to obtain service at the board cutting station.

Spent over one half hour trying to get a Lowes associate to cut a piece of plywood to size. After numerous attempts including, two face-to-face visits to the customer service desk, I was told that the person responsible had not reported to work and that no one was available to perform the service. Purchase cancelled.

2. While shopping in the electric dept.

I witnessed a Lowes associate on a ladder exceeding 8 feet in height without fall protection equipment, a clear violation of OSHA regulations. I questioned the associate, "Where is your fall protection?", but receive nothing but a perplexed and guilty stare.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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They don't require protection on a ladder. They do however require associates keep their hands on the rails when going up and down.


Don't quite know where you get your information about fall protection. From my experiences with OSHA they should be fine on the ladder but if they stepped off the ladder onto a platform or other elevated area they would need fall protection there.