On June 24th I went to YAKIMA, WA LOWES to purchase a dishwasher. It was obvious that the man at the register was beet red and mad at someone.
He could not get my VET discount to activate and told me I had to forget it and get registered properly tomorrow. I told him it worked yesterday and this mornings try F1 and use my phone number and he became angry and when I told him to calm down he started yelling. I asked to speek to the manager and he said it was the lady in the next register. When I asked both for his name they refused to give me their name.
I would not leave, since my dishwasher had not yet arrived, till I spoke to a manager. A gentleman came to me and asked the problem and I told him what happened. He assured me that it would be dealt with but as I was leaving I heard one of the staff, standing there, tell another one that it was an angry customer and nothing will be done about it. The staff at most Lowes lately, Seattle to Central WA have been getting rude and very mean spirited.
I am wondering is Lowes is doing things to make their staff angry because none of them seem to enjoy their jobs and they all hate the customers that pay their wages. I have decided to return my dishwasher and and go to HOME DEPOT IN THE MORNING.
When they see my business purchases and personal purchases they will realize how much money they will be throwing away by bad customer service. D Johnson
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Preferred solution: Have a long talk with the staff about the importance of each customer, keep calm and stop being so angry and nasty.
Lowes Cons: Very upset and will give home depot a shot for awhile.