Nov 23 I ordered an item at Lowes.com. Item was listed as in stock and available for delivery and I should expect to receive it by 11/30.
Well November 29th I get a message that the item will not be available until December 20 and I could call and cancel my order. Not what I wanted to hear (the decent thing to do is list item as out of stock. So I cancelled the order and things were going fine until I ask that they credit my account. They said no ...
I was talking to a CSR so I thought certainly she is wrong. I mean I ordered an item paid for it and just want my money back. The supervisor tells me no they would not be crediting me but will send me a gift card in 2-3 weeks. So I thought certainly I can email or call someone that will give me a refund.
But no they will not respond to me.
Can you believe it I ordered and paid for an item and not only did I not get the item I paid for I did not get my money back either. I believing that is called stealing.
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $50.
Preferred solution: Full refund.