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Customer service
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Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Nov 23 I ordered an item at Lowes.com. Item was listed as in stock and available for delivery and I should expect to receive it by 11/30.

Well November 29th I get a message that the item will not be available until December 20 and I could call and cancel my order. Not what I wanted to hear (the decent thing to do is list item as out of stock. So I cancelled the order and things were going fine until I ask that they credit my account. They said no ...

I was talking to a CSR so I thought certainly she is wrong. I mean I ordered an item paid for it and just want my money back. The supervisor tells me no they would not be crediting me but will send me a gift card in 2-3 weeks. So I thought certainly I can email or call someone that will give me a refund.

But no they will not respond to me.

Can you believe it I ordered and paid for an item and not only did I not get the item I paid for I did not get my money back either. I believing that is called stealing.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $50.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Dec 01, 2017.
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