Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Nov 23 I ordered an item at Item was listed as in stock and available for delivery and I should expect to receive it by 11/30.

Well November 29th I get a message that the item will not be available until December 20 and I could call and cancel my order. Not what I wanted to hear (the decent thing to do is list item as out of stock. So I cancelled the order and things were going fine until I ask that they credit my account. They said no ...

I was talking to a CSR so I thought certainly she is wrong. I mean I ordered an item paid for it and just want my money back. The supervisor tells me no they would not be crediting me but will send me a gift card in 2-3 weeks. So I thought certainly I can email or call someone that will give me a refund.

But no they will not respond to me.

Can you believe it I ordered and paid for an item and not only did I not get the item I paid for I did not get my money back either. I believing that is called stealing.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $50.

Preferred solution: Full refund.

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