I purchased a Black and Decker Router last Sept. for a project at home. The project was cancelled and I didn't open the router box until February of '08, when I noticed that the box had been opened before I purchased it (from Lowe's).
The collet on the router would not open sufficiently to take a bit. I took it to the Lowe's store where I bought it and they were able to knock the collet out and replace it with one they took from a new item on the shelf. I took the router home, assembled it, plugged it in and turned it on. The bit did not turn and the motor just hummed.
I took it back and they would not simply replace it, I had to take it to a dealer or distributor who would replace it. That required me to take time off from work because the replacement station was only open from 9 to 5 and it was an 80 mile round trip from my house. This is the second time I have purchesed an item (first was a water heater) from Lowe's, only to get it home and find out it had been previously opened and was damaged.
I will not purchase another tool or appliance from Lowe's - they are impossible to work with. Home Depot is far more customer friendly.