Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

We purchased a freezer on 8-16-15.

The freezer isn't even a year old and ice forming on the inside

(frost free).

Called Lowes about repair, they set up a service call with "their"

people who are the only ones in the Ft. Wane area that handles their


Unknowing to me I was told that Whitsman did their service.

After the third service call no one even showed up!!

After talking to management again they said " we will call someone.

Guess who (their service people) again1 Really?

I would think after all the trouble and since it's only 11 months old

something else should be done.

Better employee training sure would help!

Telling everyone that I know not to deal with Lowes.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Bad quality.

Monetary Loss: $821.

Preferred solution: Full refund.

I didn't like: Awful customer service, Incompetent staff, Training on warranties, Rip off.

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