Update by user Jul 31, 2018
I didn't pick this store for sale store. I had picked the closer Sunnyvale Lowes. Lowes.com picked this store for delivery without a known reason.
Original review posted by user Jul 31, 2018
I have done an online order during holiday of three appliances at Lowes.com with a 10% discount coupon.
Last week I received a call from Lowe's union city, days before delivery, and I was told that the refrigerator in the order were damaged in their transportation. They asked my credit card for a reorder.
Now, I have seen a higher separate charge on my credit card which reflects a no discount price of refrigerator. I called the Lowe's store but got either no answer or the ball kicked around. I went to my order online and found that the order on refrigerator has been cancelled and the other two items with no 10% off either.
Am I dare to order at lowes.com with any promotion?
Reason of review: Order processing issue.