We have used Primo 5 gallon water from Lowes for years. Now after remodeling the kitchen we no longer need a water cooler.
So returning all our empty bottles and globs of tickets for previous bottle returns to Lowes for a deposit return was the next step right? Not according to Lowes. Lowes tells me now that the deposit I paid for years on PRIMO water bottles is not a deposit and i do not get any money back for the bottles. Really?
Every cashier over at Lowes told me it was a deposit whenever i bought a new bottle. What a total SCAM. You should be ashamed of yourself. Word of mouth and social media is a very powerful tool!
NEVER AGAIN LOWES!
Back to Home Depot! For everything!
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Lowes Cons: Primo water bottle deposit return scam.