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Went to my local store in North Myrtle Beach to buy 2 Kohler highboy toilets. My computer said that they had 7 in stock for 209 each.

Store told me that they really had none in stock and they would correct inventory problem soon. I asked if I could order them and was told no because inventory said they had 7. I went home and tried to order them online and have them delivered to my store. They said no for same reason.

I then checked Home Depot and they had 11 of them for 198 each.

When i went there, they were on sale for 168 each and I got my military discount also. Guess I'll be going to Home Depot first when I need something...

Reason of review: Poor customer service.

Preferred solution: Get inventory up to date.

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Anonymous
#1470949

given the price/quantity (7 @ approx $200) & potential savings you were needing, why didn't you compare prices in the 1st place...turned out to be at least $287 + tax difference & military disc. 209 - 168 =41........41 x 7=287

Anonymous
#1463570

Now you know. Do not rely on anything other than physical inventory at the moment an item is required.

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