13201 N Ranch Rd 620, Bldg. G., Austin, TX 78717, USA
Not resolved
Customer service
Product or Service Quality

I bought a brand new washer from Lowes on 13201 Ranch 620 North bldg G Austin TX. The washer was delivered about 1:00 PM on 8/16/2017.

The delivery people started the washer immediately it started leaking. After several times calling the store on 8/16/17, I was told they will contact me. I was never contacted on 8/16/17. I called on 8/17/17 about 7:00 AM and spoke to Daniel Gonzales, to give me when people will come and fix the problem (the washer was already paid in full and money for 5 years of maintenance waranty ).

He complained repeatedly about my accent and I am not listening what he has to say. After speaking with for 15 minutes, I still did not a time frame for the appointment.

He told he will call me does not know when he will call me?? Just a warning to customers that the Lowes stores get fully paid and you are on your own.

Product or Service Mentioned: Samsung Electronics Washing Machine.

Reason of review: Poor customer service.

Preferred solution: Repair the leaking of water. In the case it is not repairable REFUND the money .

Lowes Cons: With a brand new non functional washer.

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