I bought a brand new washer from Lowes on 13201 Ranch 620 North bldg G Austin TX. The washer was delivered about 1:00 PM on 8/16/2017.
The delivery people started the washer immediately it started leaking. After several times calling the store on 8/16/17, I was told they will contact me. I was never contacted on 8/16/17. I called on 8/17/17 about 7:00 AM and spoke to Daniel Gonzales, to give me when people will come and fix the problem (the washer was already paid in full and money for 5 years of maintenance waranty ).
He complained repeatedly about my accent and I am not listening what he has to say. After speaking with for 15 minutes, I still did not a time frame for the appointment.
He told he will call me does not know when he will call me?? Just a warning to customers that the Lowes stores get fully paid and you are on your own.
Product or Service Mentioned: Samsung Electronics Washing Machine.
Reason of review: Poor customer service.
Preferred solution: Repair the leaking of water. In the case it is not repairable REFUND the money .
Lowes Cons: With a brand new non functional washer.