14055 Riveredge Dr Suite 225, Tampa, FL 33637, USA
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
Poster increased review rating.

Update by user Jul 07, 2017

Once the customer service group was contacted, they immediately contacted the local store. I was contacted, the same day by Kaitlyn, and she was able to speak with the Lowe's credit card servicer and was able to adjust my terms to the 0% for 18months.

This was my biggest concern as the interest was almost $100 per month. It took Kaitlyn approx.

7 minutes, yes minutes to solve this issue. Thank you!

Original review posted by user Jul 03, 2017

Where do I start? Estimate did not incl leveling compound which ended up being another $800 (almost).

I was told from the beginning that if I got the Lowe's card it would be 0% financing for 18mos to have flooring installed, still waiting on the 9% financing for 2 months now. I was told it would be about $100 to have 2 toilets reinstalled, after floors done. That came out to almost $300!! The customer service from the supervisor in the installation office, Stephanie, is the worst I've ever experienced.

Zero communication.

This was the first time, and the last time, I will use Lowe's for any installation. Next time, I'll do it myself!

Product or Service Mentioned: Lowes Flooring Installation.

Reason of review: Financing .

Preferred solution: Price reduction.

Lowes Pros: Sales associates in the store, Floors themselves look great.

Lowes Cons: Supervisor in the installation dept, No communication, I have not recvd the 0 percent financing for 18 mos, That the leveling was not incl in the estimate.

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