Update by user Jul 07, 2017
Once the customer service group was contacted, they immediately contacted the local store. I was contacted, the same day by Kaitlyn, and she was able to speak with the Lowe's credit card servicer and was able to adjust my terms to the 0% for 18months.
This was my biggest concern as the interest was almost $100 per month. It took Kaitlyn approx.
7 minutes, yes minutes to solve this issue. Thank you!
Original review posted by user Jul 03, 2017
Where do I start? Estimate did not incl leveling compound which ended up being another $800 (almost).
I was told from the beginning that if I got the Lowe's card it would be 0% financing for 18mos to have flooring installed, still waiting on the 9% financing for 2 months now. I was told it would be about $100 to have 2 toilets reinstalled, after floors done. That came out to almost $300!! The customer service from the supervisor in the installation office, Stephanie, is the worst I've ever experienced.
This was the first time, and the last time, I will use Lowe's for any installation. Next time, I'll do it myself!
Product or Service Mentioned: Lowes Flooring Installation.
Reason of review: Financing .
Preferred solution: Price reduction.
Lowes Pros: Sales associates in the store, Floors themselves look great.
Lowes Cons: Supervisor in the installation dept, No communication, I have not recvd the 0 percent financing for 18 mos, That the leveling was not incl in the estimate.