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Lowes Flooring puruchase Bedford, In

Larry & Judy Kidwell

102 Shandell Dr Bedford, In 47421 812-545-9033

2/2 Install estimator came to our home for measurements

2/6 Received estimate from Lowes

2/6 Placed order with Lowes for flooring and paid in full

2/11 Materials delivered and placed in our attached garage. Advised installer will contact within 48 hours.

2/15 120hours later received install from installer and date was set at 2/21

2/20 Install office called at 11:00am and advised material needed to be in home for acclimation. Had material inside by noon

2/21 Installer arrived around 9:00am and could not install today do to material had not had time to acclimate. They advised install office would call back with new install date.

2/22 Had not heard from installer by 10:00am therefore I called install office and talked with Mona. She said installer told her the installers advised they couldn’t do install as material was in garage. She have a new install date of 2/27

2/27 Installers arrived 9:30am and installed a few pieces saying material was defective Advised us to contact asst mgr Cole at Lowes.

2/27 Went to Lowes at 4:00pm and talked with Cole. Explained to him what installers said about defective material. He made arrangements to pick up defective material and replace with new material and said he would contact install office for new install appointment.

2/28 Lowes picked up defective material and replace with new material.

3/4 Have heard nothing from Lowes or installers, called Cole at Lowes 12:30pm and shared with him have heard nothing. He indicated he would call install office.

Install office called and advised new install date of 3/11

3/11 Installers arrived 10:15am and looked over material. Did not want to install and said material was made for self installers and there could be some seems that would be visible. We have been dealing with for over a month. I asked for them to go ahead and install.

Very disappointed in the service.

Install is now complete and satisfied with the install

Larry & Judy Kidwell 3/11/2019

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Scheduleing of installation.

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