I purchased a washer and dryer in November during a rebate promotion. I submitted the documents the very next day. Lowe's can plainly see in their own system that my purchase met all the requirements for the promotion, which was a $100 Lowe's gift card, which I was planning to use for my holiday shopping.
My rebate was denied, even though I met all the requirements and provided every last minutia of detail on everything I submitted them. Every time I contact them by phone (per their denial letter), I am sent through a looping robot call. I give up. Emails render no response. Calls are non-human and never result in anything. Everything is always "closed."
Do not get suckered by Lowe's mail in rebates. If it isn't at the register, then it isn't going to happen. It's a lie, and I have no idea how this company doesn't get pounded by government regulations.
It's wrong and my business will no longer ever be taken inside a single Lowe's store again. If they are willing to lose thousands of future dollars over a $100 gift card they promised me, then so be it.
This company has lost its way.
Product or Service Mentioned: Lowes Rebate.
Reason of review: Not as described/ advertised.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
Lowes Pros: Home delivery, Selection of washer and dryer combos.
Lowes Cons: Failure to follow through on promised gift card, Making everything difficult about receiving gift card, Lying about a promotion, Awful customer service after the sale, Shady business practices.