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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

I purchased a water heater in Lowe’s in Delaware. The price was 385.00 in millsboro Delaware and the same water heater in Newark Delaware was 342.00.

I called customer service and they said it was at the manager discretion. What is this.

Isn’t it the same store and same state. It’s not right

Product or Service Mentioned: Ao Smith Water Heater.

Reason of review: Pricing issue.

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No, prices aren't always the same in a nation wide chain. The stores will be competitive with other stores in their area.

I worked for another retailer and we were continually checking our competitors prices and matched them on our sales floor. A store across town who didn't compete with a store next door to the store I worked in wouldn't reduce their price as they didn't have a direct competitor for price.

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