Not resolved
2.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

I purchased a water heater in Lowe’s in Delaware. The price was 385.00 in millsboro Delaware and the same water heater in Newark Delaware was 342.00.

I called customer service and they said it was at the manager discretion. What is this.

Isn’t it the same store and same state. It’s not right

Product or Service Mentioned: Ao Smith Water Heater.

Reason of review: Pricing issue.

Company wrote 0 private or public responses to the review from Apr 22.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1468063

No, prices aren't always the same in a nation wide chain. The stores will be competitive with other stores in their area.

I worked for another retailer and we were continually checking our competitors prices and matched them on our sales floor. A store across town who didn't compete with a store next door to the store I worked in wouldn't reduce their price as they didn't have a direct competitor for price.

You May Also Like