Bought a fridge (item #186228) after I spent a few hours on Lowe's website and decided on that item, saw it was available in my local store. Went there and directly to the department and simply said I wanted to buy that item.
The clerk went to make sure it was there and punched it all in. I then checked-out/paid at the cashier when leaving. Never thought to look at the price until I got home and found that I paid $1,529.10 (before tax) when the price on line was $1,439.10 (no shipping because it was in stock, no extra fees except the same tax). I called my local Lowes and Rita told me "well, if you buy on line you take out the middleman so we can give you a better price".
I asked her who the middleman was in this case and she said "well, the sales rep".
I told her that I understood what she was saying but couldn't believe she was actually telling me that Lowes considers their employee's "middlemen". I will simply go back and cancel the order/delivery and then order on-line, but probably not from Lowes!
Product or Service Mentioned: Lowes Cashier.
Reason of review: They advertise in-store "guarnteed lowest price"...but they should say "except on our own website".
Monetary Loss: $100.