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Update by user Dec 23, 2020
Today I received the added email from Kimberly Brewer blaming me for installing and fixing my dishwasher.
Original review posted by user Dec 23, 2020
I purchased four new Appliances from Lowes, they delivered the dishwasher out of the box with damage to the front because it was the display model. The manager informed me that it was against Lowes company policy to sell floor models and they did not have the dishwasher we purchased.
He discounted the dishwasher and I installed it. Several months later I noticed my LVT lifting and I pulled the floor up to find water everywhere under my cabinets. I tried to contact Lowes but no one would respond so I found the damaged/defective part and replaced it. The damage to my subfloor, walls and cabinets is extensive and Lowes is blaming me for the issue and unwilling to help put my kitchen back together.
I am being forced to hire an attorney to resolve this issue. Awful customer service.
User's recommendation: Do not shop at Lowes.
Monetary Loss: $19000.
Preferred solution: Pay bid for contractor to repair my kitchen .
Lowes Pros: Location.
Lowes Cons: Awful customer service, Non responsive.
Location: 35425 Enchanted Parkway South, Federal Way, WA 98003