Mattituck, New York
1 comment

WOW..even the independent installers were shaking their heads. My box of laminates was re-packaged and when opened we found the boards were chipped, and MARKED as such.

Way to go Lowes.....!

They also ordered the incorrect carpet so when the installers came to install the carpet, I had to send them away too. I took a day off work and got neither the laminates nor the carpet installed.

Worst of all....their customer service is so, so bad. They never apologize...almost have an attitude on the phone like it's your fault.

Very unprofessional. I WILL NEVER DO BUSINESS THERE AGAIN!

Reason of review: Damaged or defective.

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Anonymous
#916937

I doubt Lowes repackage the laminate. More than likely they were returned by someone saying it was an extra box they didn't need.

Not uncommon as most people and contractors will buy extra to make sure they have enough so they don't need to go to the store and risk them being out as the floor is being installed. Too bad you got some garbage some *** returned.

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