Chester, Virginia
Not resolved
1 comment

Home owners trust all items to replace a product will be with when purchase so DO YOU DO THIS??

We purchased a DISHWASHER 2.18.16 To install today 2.19.16.

When beginning the install there was no adapter fitting for the water line! Another trip to the store after checking a nearby one that did not have the part so had to go all the way back to Lowes and BUY a part to fit the replacement item. Please respond with WHERE ON the box that it is necessary to buy something else, or if the place one is purchased is to inform customers of this when selling one!

Thank you. Another thought....mention it in your ads!

Product or Service Mentioned: Lowes Replacement.

Reason of review: Order processing issue.

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You forgot to mention that the water line and power cord didn't come with the dishwasher either. The store has nothing to do with what the manufacturer prints on the box.

It appears that you just assumed that everything was in the box. I bet if you had asked, rather than assuming, you would have been sold an installation kit for the dishwasher. You can bet if you bought the dishwasher at at store that paid their salespeople on commission they would have suggested the kit to boost their commission.

Big box stores don't pay on commission to keep their prices low. When you shop a big box store you shouldn't expect the same level of service that you would get in a specialty store.