Update by user Oct 24
I had to call FTC and make a claim. Then when I contacted Lowes to tell them what I did, I received a very unfriendly email back with more BS.
Then in 2 days my rebate was completed (amazing).
But then it took them 2 more weeks to get it to me. If anyone has the same problem, call the FTC> Thanks Michael
Update by user Sep 23
When you call you get lies and poor excuses. We are over whelmed, a Corporation this large should know how to conduct it self in a professional manner.
They have not. *** Poor way to treat a customer that spent $3860.00.
Original review posted by user Sep 23
I purchased 4 Samsung appliances for the kitchen on 6/22/2019. I submitted my rebate on line 6/24/2019.
They stated it would take 6 to 8 weeks. I am now going on the 14th week and still waiting. When you call you just get lies about the delay. When you try to talk to someone at their Cooperate office they say they will look into, next thing you know they send you back to the rebate center.
If you are going to buy appliances go somewhere else, because you will be treated better. Feels like the old bait and switch game. I will never buy anything from Lowes again. I will also tell anybody I talk to how they treat their customers.
One day they will wake up after they realize how many customers they are losing.
What goes around comes back to smack them in their face. You don't stay in business treating your customers like this
Product or Service Mentioned: Lowes Rebate.
Reason of review: Not as described/ advertised.
Monetary Loss: $326.
Preferred solution: Let the company propose a solution.
Lowes Cons: Everything customer relates.