We purchased a Samsung kitchen appliance suite back in June of 2017. There was a $300 rebate offer, which we qualified for.
After two months of waiting for the rebate, we called them multiple times and were told it was being processed. We checked on line and it says it was being processed. We even had the Lowe's store manager call them and couldn't get an answer. We just received the rebate gift card in the mail today, six months later, and the card had already expired in January.
Called the support call center and they say they can't do anything. They even said that they had no records of us calling. What kind of company does something like this?
Sounds like a big scam. Person at the call center was not helpful at all and told us that we let the card expire.
Product or Service Mentioned: Lowes Rebate.
Reason of review: Rebate is a scam.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
Lowes Cons: Rebate card arrived and was expired.