On Tues Nov 23, I had 39 pieces of 4 X 12 drywall delivered to my home. I had ordered these online.
When the delivery guy came, he said that it would be $2 per sheet to carry it in and that there was another crew that does that. We had no idea of this additional charge as it doesnt even offer that service when ordering nor does it say it in the confirmation email. My husband has had recent major shoulder surgery and could not carry. We had to call our son from 40 miles away to come help our grandson carry it in before rain arrived.
I am very unhappy with this and will let everybody that I know what kind of scam you are doing. This was utterly unacceptable.
We spend Thousands of dollars there on a yearly basis but will now drive to Lexington Home Depot. Our order #71162****.
User's recommendation: Don’t expect Lowe’s to automatically give you added charge info.
Location: Shelbyville, Kentucky