My husband went to Lowe's to purchase some closet doors and lights for a closet project. When he got to the register the closet doors he chose were more expensive and in the wrong spot.
He purchased on our debit card and a pre-paid card he got for Christmas. When he realized that the doors were more expensive than he had hoped he exchanged them. Needless to say Lowes charged our debit card 174 and some change and then apparently refunded the card back for that amount. Seven days passed before I checked to see if the money had been credited back which it had not.
Then a few days later a credit was made but by my bank statement it looked like they put the money in and then took it back out. Still not sure if they ripped us off or not. I have never been so unhappy with a business in my whole life. Not sure why they didn't just refund his money back instead of "putting it back on the card".
One thing is for sure they wasted no time taking the money out but expected us to wait to "supposedly get it put back in. I also just returned the lights which were on the same receipt hopefully that money goes back on our debit card or the prepaid gift card but not looking for either to happen. Needless to say I will go to HOME DEPOT from this moment forward.
LOWES is a complete and total rip off.
Product or Service Mentioned: Lowes Cashier.
Reason of review: Problems with payment.
Monetary Loss: $174.
Preferred solution: Full refund.