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On 3/16/2021 purchased 12 patio doors to be delivered on 3/26/2021. doors did not arrive New delivery was 4/2.
received 4 on 4/5 and was told other 8 were being pulled from other stores to be delivered on 4/9. No delivery. Talked with Mark in millworks on Saturday and he said because doors had a in stock number they could not be specail ordered and we would have to wait for them to arrive with stock orders. Said they had 17 coming in but 23 sold so was a possibility wouldn't get my doors until the 16th or the 26th..told that was unacceptable as job has a deadline completion date of 4/26.
Talked wit Sean on 4/10 at 6:30 p.m. trying to get doors. We told him we had located doors at other Lowe's in the area and they needed to obtain them.
He suggested we cancel the order at Lowe's 232 and go purchase them at the other Lowes at the current price then said he would see if he could get them and call me by noon on Monday 4/12. He did no call and I spent 3 hours on the phone trying to speak with him to no avail.
User's recommendation: use caution when ordering from Lowes 232 in Conroe Texas they will keep changing delivery dates.
Product or Service Mentioned: Lowes Windows And Doors Department.
Preferred solution: Deliver product or service ordered.
Lowes Pros: Convenient location.
Lowes Cons: Non existent customer service.
Location: 1920 Westview Boulevard, Conroe, TX 77304