i bought an apex neverkink hose from lowes last year, that has a lifetime warranty. when I brought it in to explain that the hose was leaking and that it was a manufacturer defect. the woman called the garden sales person. she came over looked at it and said that they dont sell that hose.then walked away.the c/s rep called the manager and he said dont exchange it.So they explained to me that she was sorry that there was nothing they could do. I walked over t get a new hose to compare it, then I had the c/s rep call the manager again to get him to come over to actually look at it. he still insisted it was a different hose? saying that the return is an apex and the new one is a neverlink. (I corrected him several times,(Neverkink) i showed him it was the same one.as the new one, but he still made it out as being different. then they suggested to try to return it to true value? or call the manufacturer? the refused to even try to look it up on there computer for the reciept or credit card number. I guess they dont practice their own return policies that were stated on the large sign on the wall right in front of them.
I told them that there customer service is lacking and pointed out the sign with their return/exchange policies. I will never shop at Lowe's in clermont florida again.
there is obviously a serious lack of customer service and brand knowledge.
Monetary Loss: $30.