7520 Mountain Grove Dr, Knoxville, TN 37920
Not resolved

Lowe’s refused a fire pit that I purchased 3 years ago.it had never been opened and I had the receipt.us as consumers have to suffer the financial losses from their poor return policy.i have spent several thousand dollars with Lowe’s in the last 5 years and now they have lost my business.i also will let all my family and friends know about this bad experience with them and ask them to tell everyone that they know how poor their return policy is

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $99.

Preferred solution: Full refund.

Lowes Cons: Refuse to make good on product.

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It has more than likely been discontinued and replaced with a different model. Stores don't have places to restock discontinued items and if they had taken it back it would have been moved to a discounted clearance area.

Why do you expect stores to take a loss on something you have had sitting around your house for 3 years? Why did you purchase it in the first place if you didn't use it? Sell it on Craigs list for whatever you can get for it.

If there is a loss, it should be yours for not being able to make a wise purchasing decision. I wonder where you are going to shop that has a return policy that will let you return items you have had sitting around your house for 3 years...good luck with that.


Wow three years it took you to get back to the store! At what point do you just admit that you lack the basic intelligence needed to operate a can opener?

You cannot expect anyone to take back a purchase THREE YEARS LATER!!! What kind of no brain are you?


You really expect a retailer to return something you bought 3 years ago? Read any return policy at any retailer in the country.

90 days is usually the max.

And yes, this is 100% legal. These retailers aren't stupid.