Buffalo, New York
3.7K views 10 comments

Lowes in Williamsville NY provided an inferior product (Masonite) rather than the Reliabilt door purchased. The difference being the warranty. Reliabilt comes with a full and inclusive warranty and Masonite comes with a minimal warranty and excludes glass coverage, excludes extreme weather, excludes coverage if not

Painted. The door was warped and did not meet the seal, so plenty of cold air blows in. Due to the poor customer service provided by Lowes leading up to the door installation, we new we were in for an argument to get this door fixed. Due to the warping, when the weather turned frigid one night, the warping put strain on the glass severely and the glass shatter cracked. Of course, Masonite denied coverage and Lowes was silent. Attempted to get regional manager involved, called the Lowes Customer Complaint 1 800 telephone, "Jessica" states all problems are handled at Store.

Lowes credit card charge back feature for issues with (goods and services) was actually even worse customer service than the Wiliamsville store. The GE Lowes credit card sent form letters denying there was a problem with good and services. 5 months have passed by with a warped and cracked door and GE Lowes credit card denies a problem with goods and services?

Lowes finally installs new door after Masonite and Williamsville NY store try to void the warranty since I attempted a charge back, saying, well you did not pay for door so you do not have a warranty.

New door leaks at bottom. Bottom seal seems to have a U shape. Seal is good at sides but not center.

Reliabilt product and Lowes Williamsville NY store provided poor service and poor products. Is there a Regional manager out there?

Review about: Door Warranty.

Review #299435 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Lowes?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
We special ordered Reliabilt interior doors, we were told they were solid wood, NOT! Particle board and laminated. Now the laminate is bubbling and delaminating. Would not recommend this product!
to PO #1288835
Particle board is a wood product as is the veneer surface, so yes, it is a solid wood door. It may not be solid oak, maple or whatever species of wood you purchased. This is very common as most people like the price of the veneer doors.
I purchased two Reliabilt Exterior Fiberglass prepainted French doors ... The first was replaced due to warpage and the paint on the second started peeling from the jamb and brick moulding in 3 on the... It has been over 2 years and lowes can't get Reliabilt to honor the warranty.. This will be the fourth claim that Lowes has filed out... Please never buy Reliabilt doors... 1700$ Each for ***..
I purchased a reliabilt fiberglass exterior door from Lowe's. With a month the hinges began to rust and within 4 months the door showed signs of rot and mildew. I complained about the problem that there was no seal on the bottom and no priming on the bottom. The representative said it was my fault and refused to correct the problem. If this is an exterior door quality then they are in the wrong business.
After 20 years of great service,our Anderson door is worn out.That being said we're out looking for a new entry door and came upon the Reliabilt doors at Lowes in Oak Park HTS MN.They appear to be ok,but i'm not a contractor.It was difficult to get someone to answer our questions at this location.We decided to get the info ourselves and check Reliabilt out
I'm glad we found this site.And you know what brand of door I will be purchasing in the near future
NOT A RELIABILT from Lowes !
Little Rock, Arkansas, United States #683375
Thank you so much for this review. I was just about to purchase a Reliabilt door from Lowes, but after reading two reviews about warping from these doors, I will purchase elsewhere. Thanks!!!
GE Cares
Ge Cares about what I dont know.
** To expedite your case, please ensure to provide Reference code DM 022912_pc_AnonLD **

I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number

For your security, please do not include your account number in your email.

GE Capital
ho hum
sorry for your problem and since lowes quit caring for their people odds are your problem will not get the attention it deserves...
Reliabilt is usually average at best.

You May Also Like

"Ordered 4 solid core doors, oak veneered, Lowes ordered from wholesaler American building supply, inc. lowes #2274, customer PO# 418754856 doors delivered to Lowes store, Parker, Colorado, unwrapped,..." Read more
"Customer service was appalling. Tried to buy merchandise from two different stores. One had no table so I called another store and asked if the table they had..." Read more
"I hired Lowe's installer to install our dishwasher, the installer didn't tighten the nut to the dishwasher and it resulted us losing our kitchen,dining room wall and carpet. This was..." Read more
"Bought several cans, wish I hadn't ! Within in 6 months it started to peel . Some came off in big sheets, now the front porch is blistering up, looks..." Read more
"On February 4th, 2017 I entered the Ferman Chrysler Dodge Dealership meeting with Ken Gilliam, Internet Manager inquiring on the purchase of a 2013 Dodge Ram 3500 they had for..." Read more
"My mother was admitted in this hospital twice over the last 2 weeks and she is currently in this hospital after having multiple strokes. The doctors are not professional, have..." Read more
"Paid for a waist trainer and never received it. Found this company via Facebook. I did very little research but when I did google the company's name, I found some..." Read more
"Paid $75 for a clean. She came and wiped off the coffee table in the living room and ran the vacuum in the master bedroom. Made a half-assed attempt at..." Read more