Buffalo, New York
3.8K views 10 comments

Lowes in Williamsville NY provided an inferior product (Masonite) rather than the Reliabilt door purchased. The difference being the warranty. Reliabilt comes with a full and inclusive warranty and Masonite comes with a minimal warranty and excludes glass coverage, excludes extreme weather, excludes coverage if not

Painted. The door was warped and did not meet the seal, so plenty of cold air blows in. Due to the poor customer service provided by Lowes leading up to the door installation, we new we were in for an argument to get this door fixed. Due to the warping, when the weather turned frigid one night, the warping put strain on the glass severely and the glass shatter cracked. Of course, Masonite denied coverage and Lowes was silent. Attempted to get regional manager involved, called the Lowes Customer Complaint 1 800 telephone, "Jessica" states all problems are handled at Store.

Lowes credit card charge back feature for issues with (goods and services) was actually even worse customer service than the Wiliamsville store. The GE Lowes credit card sent form letters denying there was a problem with good and services. 5 months have passed by with a warped and cracked door and GE Lowes credit card denies a problem with goods and services?

Lowes finally installs new door after Masonite and Williamsville NY store try to void the warranty since I attempted a charge back, saying, well you did not pay for door so you do not have a warranty.

New door leaks at bottom. Bottom seal seems to have a U shape. Seal is good at sides but not center.

Reliabilt product and Lowes Williamsville NY store provided poor service and poor products. Is there a Regional manager out there?

Review about: Door Warranty.

Review #299435 is a subjective opinion of a user.

PRODUCT OR SERVICE Lowes Warranty
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Lowes?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
PO
#1288682

We special ordered Reliabilt interior doors, we were told they were solid wood, NOT!Particle board and laminated.

Now the laminate is bubbling and delaminating.Would not recommend this product!

Anonymous
to PO #1288835

Particle board is a wood product as is the veneer surface, so yes, it is a solid wood door. It may not be solid oak, maple or whatever species of wood you purchased. This is very common as most people like the price of the veneer doors.

Anonymous
#1051146

I purchased two Reliabilt Exterior Fiberglass prepainted French doors ...The first was replaced due to warpage and the paint on the second started peeling from the jamb and brick moulding in 3 on the...

It has been over 2 years and lowes can't get Reliabilt to honor the warranty.. This will be the fourth claim that Lowes has filed out...

Please never buy Reliabilt doors...1700$ Each for ***..

Anonymous
#1013805

I purchased a reliabilt fiberglass exterior door from Lowe's.With a month the hinges began to rust and within 4 months the door showed signs of rot and mildew.

I complained about the problem that there was no seal on the bottom and no priming on the bottom.

The representative said it was my fault and refused to correct the problem.If this is an exterior door quality then they are in the wrong business.

Anonymous
#890330

After 20 years of great service,our Anderson door is worn out.That being said we're out looking for a new entry door and came upon the Reliabilt doors at Lowes in Oak Park HTS MN.They appear to be ok,but i'm not a contractor.It was difficult to get someone to answer our questions at this location.We decided to get the info ourselves and check Reliabilt out

I'm glad we found this site.And you know what brand of door I will be purchasing in the near future

NOT A RELIABILT from Lowes !

Joy
Little Rock, Arkansas, United States #683375

Thank you so much for this review. I was just about to purchase a Reliabilt door from Lowes, but after reading two reviews about warping from these doors, I will purchase elsewhere. Thanks!!!

GE Cares
#440127

Ge Cares about what I dont know.

GECapitalCares
#439779

** To expedite your case, please ensure to provide Reference code DM 022912_pc_AnonLD **

I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account

- Mailing address associated with the account

- Your contact phone number

For your security, please do not include your account number in your email.

Regards,

Nicole

GE Capital

ho hum
#437500

sorry for your problem and since lowes quit caring for their people odds are your problem will not get the attention it deserves...

Larry
#436475

Reliabilt is usually average at best.

www.lowesemployees.com

You May Also Like

Lowes - Unprofessional Driver Delivery Lowes "They delivered the items that I ordered and they charged to my account for removal of old item. It was so cleared that they will removed the old items as..." Read more Lowes - Jeld wen windows Lowes "we bought an entire house of new windows from Lowe's in 2008. We paid a great deal of money for hurricane impact windows. One of the picture windows has developed..." Read more Lowes - GAS RANGE DEFECTIVE AND NOT SAFE Lowes "I bought a GAS RANGE STOVE at Lowe's in Stockbridge GA 3505 MT. Zion RD, August 12 2016. In October I called the service department because the TOP of the..." Read more Lowes - Lowe’s installed the fence incorrectly which voided warranty Lowes "Lowe's installed my Fiberon WoodShades fence with a 20 year warranty.5 years later (2016) the fence composite covering is cracking and peeling..." Read more Weathertech Canada - Terrible Mat fit and louzy costumer service Weathertech Canada "I purchased a set of front floor mats for my 2017 Jaguar XE. They took weeks to arrive and when they did unfortunately the fit was awful. There are big..." Read more Leagle.com/plainsite.org and unitedstatescourts.org all ruthless websites that destroy the careers and reputations of Americans for sinister motives Leagle "When it comes to monetized websites such as leagle.com, plainsite.org and unitedstatescourts.org there may be something much more sinister behind these ruthless website then ever imagined. These websites mentioned are..." Read more Cichic - 6-months of Waiting...and Then Some Cichic "I ordered a dress off this website and it said it would take "7-10 days...so I choose the express shipping (2-3) days, which costed $20 dollars more. Guess I forgot..." Read more Sunjoy Industries - Torn canopy Sunjoy Industries "I purchased a 10'x 10' Grove Gazebo by Sunjoy Industries Outdoor Patio Furniture from Ocean State Job Lots in Medford, MA back in 2013 to use during our pool season..." Read more