Lowes in Williamsville NY provided an inferior product (Masonite) rather than the Reliabilt door purchased. The difference being the warranty. Reliabilt comes with a full and inclusive warranty and Masonite comes with a minimal warranty and excludes glass coverage, excludes extreme weather, excludes coverage if not
Painted. The door was warped and did not meet the seal, so plenty of cold air blows in. Due to the poor customer service provided by Lowes leading up to the door installation, we new we were in for an argument to get this door fixed. Due to the warping, when the weather turned frigid one night, the warping put strain on the glass severely and the glass shatter cracked. Of course, Masonite denied coverage and Lowes was silent. Attempted to get regional manager involved, called the Lowes Customer Complaint 1 800 telephone, "Jessica" states all problems are handled at Store.
Lowes credit card charge back feature for issues with (goods and services) was actually even worse customer service than the Wiliamsville store. The GE Lowes credit card sent form letters denying there was a problem with good and services. 5 months have passed by with a warped and cracked door and GE Lowes credit card denies a problem with goods and services?
Lowes finally installs new door after Masonite and Williamsville NY store try to void the warranty since I attempted a charge back, saying, well you did not pay for door so you do not have a warranty.
New door leaks at bottom. Bottom seal seems to have a U shape. Seal is good at sides but not center.
Reliabilt product and Lowes Williamsville NY store provided poor service and poor products. Is there a Regional manager out there?
Product or Service Mentioned: Lowes Warranty.