Port Saint Lucie, Florida
Not resolved
1 comment

Hired Lowes to remodel a simple Laundry Room. Had to pay all the monies up front.

This way your complaints vanish into thin air. They will return calls when they feel like it, they already have been paid. Contract date was 2/7/2018. They admitted that they completed the project Oct 2018 during which time we did not have use of our laundry room.

There 5- week commitment was a complete lie.

The job was miss measured ( I was told that the person employed to lay out the job had been let go ) and no one could fix. It is still not right.

Now I have to go to small claims Court in the hope of getting some satisfaction.

Reason of review: Poor customer service.

Monetary Loss: $13124.

Preferred solution: Price reduction.

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The old rule of never fully paying for a job up front still applies. No honest contractor would demand such a thing.

At most, you can agree to 20% down with another percentage upon 50% completion, etc. Bottom line, tho is that it is really not wise to have remodeling done thru any of the big box stores.

They hire some unknown contractor and when he fails to do a good job the store does not take responsibility. Best to check around, talk to friends, get references and such and hire a local contractor.