I am 100 percent dissatisfied with the results of the project and the Reno, NV Lowes is refusing to correct the job. I reside in a community governed by a homeowner’s association (HOA) and the new windows were to match pre-existing windows throughout our community. However, the windows that Lowes installed do not match the pre-existing windows and as such Lowes has created a liability for me (see photo). I am seeking replacement of the windows such that they match pre-existing windows throughout our community but Lowes is stonewalling me, arguing that they installed the windows that I ordered.
Lowes customer satisfaction policy states:
“Customer satisfaction is our goal. If you are not completely satisfied with your purchase, simply return the merchandise to any Lowe's store in the U.S. within 90* days. We, in our discretion, will repair it, replace it, or, based on your method of payment with a valid receipt, refund your money.” (http://www.lowes.com/cd_Returns+and+Refunds+Policy_33243642_)
Additionally, the “Installation Proposal – Windows”, attached under item #4 states Lowes will:
“Ensure your complete satisfaction with all aspects of the job.”
This is my first and last time working with Lowes in any way, shape or form. This is a huge mess that is going to cost me thousands of dollars to fix ($6,000 job - 8 windows).
Product or Service Mentioned: Lowes Installation.
Reason of review: Poor customer service.
Monetary Loss: $5771.
Preferred solution: Deliver product or service ordered.
Lowes Cons: Did not stand behind product, Incompetent management, Install, Management siding with their staff without knowing the facts, Lack of responsiveness.