100% full Not resolved
1.0
Details
Diversity of Products or Services
Price Affordability
Staff
Warranty
0 comments

I am 100 percent dissatisfied with the results of the project and the Reno, NV Lowes is refusing to correct the job. I reside in a community governed by a homeowner’s association (HOA) and the new windows were to match pre-existing windows throughout our community. However, the windows that Lowes installed do not match the pre-existing windows and as such Lowes has created a liability for me (see photo). I am seeking replacement of the windows such that they match pre-existing windows throughout our community but Lowes is stonewalling me, arguing that they installed the windows that I ordered.

Lowes customer satisfaction policy states:

“Customer satisfaction is our goal. If you are not completely satisfied with your purchase, simply return the merchandise to any Lowe's store in the U.S. within 90* days. We, in our discretion, will repair it, replace it, or, based on your method of payment with a valid receipt, refund your money.” (http://www.lowes.com/cd_Returns+and+Refunds+Policy_33243642_)

Additionally, the “Installation Proposal – Windows”, attached under item #4 states Lowes will:

“Ensure your complete satisfaction with all aspects of the job.”

This is my first and last time working with Lowes in any way, shape or form. This is a huge mess that is going to cost me thousands of dollars to fix ($6,000 job - 8 windows).

Reviewer is in unhappy mood. This person stated that there is a room for improvement of did not stand behind product and incompetent management. Please immediately contact the author of this review to discuss poor customer service of lowes installation and associated monetary loss in the amount of $5771. Lowes needs to have the product delivered according to poster's claims.

Other people also mentioned lowes installation in their reviews. You may find this information helpful for further shopping at Lowes.

Had an Experience with Lowes?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

"LOWES SYNCHRONY GE "BRAIN CRISES SURGEONS NEEDED FOR BRAIN DEAD CORPORATIONS & COMPANIES" Lowes "I believe the reason that pay pal, EBAY & GE Capital now Synchrony Bank do this is that they want to really frustrate the customer stone wall them make up..." Read more Lowes floor installation disaster. Lowes "Installed Feb. 2017. Kitchen and utility room. Ripped out, June 2017. Installation error caused water damage including black mold to baseboards and drywall. Situation: Purchased Geospring Water Heater from Lowes..." Read more Lowes - Fridge *** Lowes "I have been through *** and have lowes to thank for it. I decided to purchase a refrigerator from lowes after min went out which turned out to be a..." Read more Why hire lowes installation? Lowes "2015 I were hired Lowe's Home Improvement installed siding, windows and gutter; It cost me $40,000. Last year I have observed that my ceiling was stain I have no clue..." Read more Cheapoair - DO NOT USE! ! ! Cheapoair "My husband is in Iraq. He gets to come home for 14 days out of a year. We booked flight, charged my card, and send email confirmation of booking number...." Read more Shopify - Scam/Rip Off Shopify " I ordered two bras off the website. Got a email confirmation of my order never got a tracking number emailed customer service never got a reply over a month..." Read more Color By Pascale - Order Never Recieved Color By Pascale "Hello my name is Renee Anderson-Cook, and I placed an order on June 2nd 2017 for three different lip color shades to be delivered to me. I paid $17.97 for..." Read more GlassesUSA - Sent me broken glasses, with wrong prescription. GlassesUSA "The Progressive Lens sunglasses I ordered from Glasses USA arrived broken. One lens was completely out of the frame, rendering them unwearable. When I called to report this problem, I..." Read more