4.8
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
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Staff
Value for money
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1 comment

Last Thurday Samsumg repair man came, all he did was complain about where the drain hose was to low. He than put the hose in one of my clothes hanger.

After he left we noticed that the crack on the front of my washer now had another crack. I'm so upset, we brought this from lowes with insurance thinking the washer and dryer would be the last ones we would purchase.

I'm 77 years old and now feel that I have a lemon for a washer and it looks like nothing is going to get fixed. We really like Lowes and don't feel it is their fault.

Reason of review: Poor customer service.

I liked: Problem is with samsung repair, Discount for veterans, I liked them at the purchase, Delivery staff.

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Anonymous
#1576647

If llowes sent out this repair person, call the repair people at lowes. they can send a new person out or do a claim for the damage.

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