I'm was interested in replacing 39 windows for my residence.
I had a very pleasant Lowes Rep. Come to my residence to give me a quote.
The quote was $34,000. I also had two other bids. From other Reps.
One of which was $12,000 less than Lowe's bid.
I received 2 phone Calls from the Lowe's Rep.
Stating that she never "pulls this card", which was her "BIRTHDAY CARD" trying to entice me to accept her Lowe's bid.
I felt like ***!!!
Then she called me back 5 hours later to ask if I had made my decision?
I informed her that my Project Manager had confirmed the deal with the Pella Rep., which was $12,000 less than her bid.
She informed me that she had performed "A lot of work" to provide me with the quote.(less than few hours day).
I abruptly informed her how long it takes me to earn
$34,000 to replace windows in my home.
I can honestly say....my experience was unpleasant...!
I was made to feel like *** because I did my research and found the better deal...
"Strong Arming"is never a pleasant experience, and to state that it's your birthday...and I'm expected to pay $12,000 more to a complete stranger is ABSOLUTELY LUCRIDIOUS!!!
Product or Service Mentioned: Lowes Replacement.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.