Austin, Texas
Not resolved
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I'm was interested in replacing 39 windows for my residence.

I had a very pleasant Lowes Rep. Come to my residence to give me a quote.

The quote was $34,000. I also had two other bids. From other Reps.

One of which was $12,000 less than Lowe's bid.

I received 2 phone Calls from the Lowe's Rep.

Stating that she never "pulls this card", which was her "BIRTHDAY CARD" trying to entice me to accept her Lowe's bid.

I felt like ***!!!

Then she called me back 5 hours later to ask if I had made my decision?

I informed her that my Project Manager had confirmed the deal with the Pella Rep., which was $12,000 less than her bid.

She informed me that she had performed "A lot of work" to provide me with the quote.(less than few hours day).

I abruptly informed her how long it takes me to earn

$34,000 to replace windows in my home.

I can honestly say....my experience was unpleasant...!

I was made to feel like *** because I did my research and found the better deal...

"Strong Arming"is never a pleasant experience, and to state that it's your birthday...and I'm expected to pay $12,000 more to a complete stranger is ABSOLUTELY LUCRIDIOUS!!!

Product or Service Mentioned: Lowes Replacement.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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