I did not receive my bill, the following month I noticed a late payment fee and called. They were kind enough to reverse that fee, a few days later I found out they reported it to the Credit Agencies.
10 years of a card holder 20 years as a customer, tens of thousands of dollars spent with an excellent payment history and without notifying me that I was late at all, they hit my credit for nearly a hundred points over a $68 balance. Shame on you Lowe's and nobody should have that kind of ridiculous power.
Product or Service Mentioned: Lowes Credit Card.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Don't do this to anyone else.
Lowes Pros: Selection of ready to purchase.