This is the second time this happen to me when ordering from Lowes online. First you think your shopping from your local store but that is not the case. They send your orders to several stores across the us. So you get different delivery days. Don't look for 3-5 days it takes some items over week. And then since ships from different areas your one bill charge turns into several charges which hard to track. You look at tracking from lowes and its... Read more

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On December 12, 2015 I purchased a Frigidaire refrigerator at the Littleton, NH 03561 Lowe's store for $474.88. They delivered the refrigerator and it worked fine at first. Then the temperature started to fluctuant and then when it defrosted on it's own we had water in the bottom of the refrigerator. Ended up having to put a bath towel in the bottom of the refrigerator and changing it every day. I had the repairman come here about 4 times and... Read more

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We purchased a refrigerator from Lowe's had it delivered, no problem. Then we bought a dishwasher from Lowe's we paid them to have it installed. After two weeks they delivered it only to tell us that they could not install it properly because they couldn't do any electrical in our county (the next one over) even though they knew they were coming to this county and had to leave us with an uninstalled dishwasher. So we paid to have the... Read more

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Just got off the phone for the third time with Whirlpool hot water heater support line. Bought an electric hot water heater and discolored water comes as soon as I turn the hot water on. They said in essence, not their problem. Wow. So I bought it at Lowes and going to see what they will do for me. Seems like no one wants to back their products but love to take your money. My advice is if you need a hot water heater DO NOT BUY WHIRLPOOL... Read more

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So much for Lowe's "Price Match"...it isn't guaranteed at all. Per there own website they state: "We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad, and we'll beat their price by 10%. If a competitor is offering a percent off discount, we’ll match the final net price the competitor is offering. Our price guarantee does not... Read more

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I placed an order online with Lowe's for a store pickup. I was notified that all of my items were available for pickup so I went to the store to grab my items. Once I got there it took 1 hour for the associates to find all of my items, and nothing was organized at all. The associates had no idea what was going on. The customer service that I received while waiting was also ridiculous. I had my 2 year old son with me and they were not doing... Read more

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In February of 2008 I purchased a Whirlpool water heater from Lowe's and Purchased a 12 year Extended protection plan with it. The water heater malfunction on 9/9/15 severely enough it tripped the main breaker in my house shutting off all the power. when I purchased the plan from Lowe's I was told all I had to do was call the number and someone would be out in a couple off days, when I called I was told I was in a rural area and they would have... Read more

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Lowe's Howell NJ contracted for bathroom redo at $18000. Contractor was Premier Design Concept Jackson NJ. It was poorly planned by Lowe's, poorly project managed and poorly executed by all of Premier Design's workman, e.g. plumber put faucets on backwards, electrician brought wrong material, and construction crew did not leave a straight wall for the shower door. Lowe' s ordered shower door without towel rack and it took BASCO (shower door... Read more

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I was looking for replacement water heaters with a ten year service warranty from the original manufacture. After talking to a Lowes sale rep, I purchased two hot water heaters (6 yr coverage from Mfg) and the 5 year "extended warranty" from Lowes. Was I surprised to learn that the Lowes service coverage is ONLY for the 5 years ( after the first year from Mfg) for labor only; I was under the impression from the BIG letters on the front pages... Read more

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7 thousand dollar bath installation a total mess…it’s been since oct 9th and my bathroom is still not finished a toilet sits in my living room along with footprints caused by the installers.... I overheard the installer say “don’t worry just buff it up she’ll never notice” …but I did notice that the installers had scratched up a shower wall plate to make the chrome appear to be brushed nickel and tried to defraud me… broken and cracked wall... Read more

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